Tyson Brown

Experience

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  Chevron

  Feb 2002 - Dec 2004

  Customer Service Specialist

  Utilized customer relation's skills in assisting customers and resolving concernsInterfaced with sales personnel from other companies and served as a representative of TeamONE management

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  The Church of Jesus Christ of Latter-day Saints

  Jul 2005 - Jul 2007

  Volunteer Missionary

  Served two years of voluntary service as an LDS Missionary in Brazil (Amazon). Selected to lead and be responsible for 154 other full-time volunteers for one year (2006-2007). Accountable for motivating, setting goals, evaluating volunteer performance, solving problems, and reporting these activities to the President of the volunteers.

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  Wells Fargo

  Jan 2007 - Jan 2013

  Branch Manager, Service Manager, Assistant Store Manager, Personal Banker

  Succeeded in being the only manager to reach ICP eligibility in Quarter 2 of 2012 in Weber areaReached ICP in WOW for the first time in 3 years in the Ogden Main branch (second full quarter in the branch)Selected among peers as the Credit Champion for the Weber/Box Elder Area.Led a team of 90+ employees in the Weber/Box Elder area in a campaign to achieve credit success by leading and conducting presentations for every team member, and working directly with upper managementRanked #7 Credit Champion for the state of Utah in Quarter 2 of 2012First ranked manager for 4th Quarter of 2011, as well as 1st and 2nd Quarters of 2012 in the Weber/Box Elder areaAchieved 132% of sales goals in Q4 of 2011; Achieved 113% of sales goals in Q3 of 2011Ensured all thirteen employees were sales incentive compensation eligible in Q3 of 2011Managed a team of thirteen people while ensuring that bank records were properly kept and accounted for in preparation for yearly audits Show less

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  Wells Fargo

  Sept 2013 - Sept 2016

  Managed a year-long project in 2014 to construct, test and implement new software on our team to improve payment and correspondence process efficiencies at an offshore site in Bangaluru, India Trained 5 new employees in Bangaluru, India on new processes, offshoring projects and procedures for our Life Settlements group in Minneapolis, Minnesota and Salt Lake City, UtahCross trained employees in both Minneapolis, Minnesota, Salt Lake City, Utah and Bengaluru, IndiaFormed, developed and trained on new procedures and implementation across all work sitesMitigated risk to the business line and Wells Fargo by being an active coach, trainer and mentor across all sitesManaged and trained operational activities of 6 Life Settlements Analysts for customer service, quality control and compliance initiativesDeveloped, tracked and monitored compliance reportsResolved customer issues and inquiries when necessary for the teamDeveloped and implemented multiple large projects throughout multiple sites around the globeResponsible to manage accounts to established process and compliance expectationsFormed, developed and ensured that current processes are in compliance with standard operating proceduresManaged and trained 6 Securities Administration AnalystsPerformed all supervisory functions for a team of 6 Analysts responsible for the policy administration of Life Settlement policies.Responsible for all aspects of policy administration including verification of funding packages, correspondence review and dissemination, premium payment processing, and escrow agency roles and responsibilitiesResponsible for interacting with internal & external customers in discussing various aspects of legal documents and compliance to such documents for assigned portfolios; guiding development; documenting and implementing departmental procedures to maintain controls; accuracy & efficiency of departmental processes; leading key strategic department projects and initiatives Show less

  • Assistant Vice President, Account Management Supervisor, Asset Backed Securities

    Jan 2014 - Sept 2016

  • Corporate Trust Operations Manager (Business Development Compliance Manager)

    Sept 2013 - Jan 2014
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  Zions Bancorporation

  Sept 2016 - Apr 2020

  Vice President, Operational Risk Management

  Created and implement the Third-Party Risk Oversight and the Operational Risk Oversight department with peers to include multiple testing and validation measures enabling the department to verify adherence to all applicable laws and regulations for the BancorpDeveloped and implement multiple tests to determine alignment to regulatory, state and federal laws; adherence to internal governance documents; and an effective challenge of established controls to mitigate riskDeveloped and implement multiple testing initiatives to determine alignment to regulatory, state and federal laws; adherence to internal governance documents; and an effective challenge of established controls to mitigate riskAssisted in the creation of the Operational Risk Program, Procedure and Policy documents for the departmentExperience as the assigned project manager of executive-sponsored projects, with sole responsibility for project initiation, planning, execution, monitoring and closureManage the testing and assessment activities of teams in Salt Lake City, Utah and Houston, TexasProvided oversight of control environments for the EnterpriseProvide risk oversight of Enterprise-wide departments including: IT/IS Cyber, Vendor Management, Payment System Risk, Project Management, Online and Mobile Banking, Deposit and Treasury Ops. and FraudEngage with Executives and Senior Leadership in the organization to report on testing and assessment findings, remediation plans and resolution of identified issuesResponsible for risk identification, investigation, and monitoring to reduce overall exposure to riskWork with government regulators such as the Federal Reserve Board (FRB), Office of the Comptroller of the Currency (OCC) and Federal Financial Institutions Examination Council (FFIEC) to ensure the effectiveness of the second line of defense function, as it relates to vendor activities in the organization Show less

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  Wells Fargo

  Apr 2020 - Nov 2021

  Vice President, Enterprise Testing - Third-Party