Angela Truong

Experience

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  Salvos Stores

  Apr 2017 - May 2018

  Customer Service Assistant

  Reporting directly to the manager, this role was essential to customer service, contributions to civil rights and social action, as well as my experience in retail.Responsibilities:• Providing point of sale including cash handling.• Pricing and tagging clothing garments to meet production goals.• Answering customer’s questions in relation to clothing products.• Preparing visual merchandising displays.• Answering customer’s queries regarding books.

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  Oriental Merchant Group

  Feb 2018 - Feb 2018

  Sales Assistant

  Reporting to the manager of the impulse/snacks section, this role was vital to developing soft skills including communication, patience, problem-solving and customer service.Responsibilities:• Providing point of sale including cash handling.• Answering customers’ queries regarding the food products.• Preparing visual merchandising displays.• Stocking up on products throughout the day.• Promoting products to customers with deals and discounts.

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  McDonald's

  Jun 2018 - Aug 2018

  Sales Assistant

  Reporting to the manager, this role was key to creating an exceptional and swift experience for customers.Responsibilities:• Providing point of sale including cash handling and EFTPOS.• Taking orders from customers and packed and delivered orders to customers.• Maintaining neat and tidy dining areas and kitchen areas.• Maintaining stock of products throughout the day.• Answering customers’ queries regarding the food products.

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  Ducere Global Business School

  Aug 2018 - Jan 2021

  Learning Experience Administrator

  Reporting directly to the Head of Learning Experience, this role is critical to supporting the team through administrative operations and optimal efficiency.Achievements:• Updating students’ study plans for 350 Bachelor students across University of Canberra and Torrens University Australia bi-monthly.• Supporting the Learning Management System transition from Moodle to Canvas while providing LMS administrative support including: uploading webinar, adding student accounts, tracking assessment submissions etc.• Redesigning academic calendar coordination and academic monitoring from Google Sheets to Canvas Calendars to improve consistency between academics, students and the Learning Experience team.Responsibilities:• Providing SMS administrative support including: upload of University of Canberra reports, reporting on enrolments, data quality assurance, data validation, student and faculty assignment marking reminders etc.• Providing LMS administrative support including: uploading webinars, adding student accounts, tracking assessment submissions etc.• Updating student study plans for 350 Bachelor students across University of Canberra and Torrens University Australia bi-monthly.• Tracking and preparing reports on retention, at risk students, subject and grade results for Senior Leadership team meetings.• Scheduling all academic webinars in Zoom, monitoring cloud recording storage and assisting with Zoom administration as required.• Providing general administrative support to the Learning Experience team and Faculty as required, including HubSpot.• Monitoring 5 inboxes and responding to queries during peak times and as required.• Supporting bi-monthly enrolment campaigns and reporting activities.• Supporting Curriculum Development Manager with course learning design and course configurations in the learning management system.• Supporting academic budget data management, academic calendar coordination and academic monitoring. Show less

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  Keypath Education

  Jul 2021 - Feb 2024

  Student Data Specialist

  Reporting directly to the Student Data and Insights Manager, this role is critical to supporting the Student Operations department through the maintenance of efficiencies, processes, data entry and data integrity.Achievements:• Awarded 2022 Collaborative Award at Keypath Education after first year.• Organised and managed sensitive data input in the CRM and excel spreadsheets, retrieving and delivering information bi-monthly in Australian and Malaysian regions.• Developed multiple automations that increased efficiency and minimised errors.Responsibilities:• Responsible for data entry, data cleansing, data integrity and CRM management, including reconciliation of various roster files.• Responsible for maintaining global and local student operations, admissions and retention reports.• Setting up degree paths in CRM and managing degree path updates based on carousel changes.• Troubleshooting any CRM related queries received from the student operations team.• Responsible for pulling and communicating student activity reports from LMS.• Responsible for helping maintain any internal SOPs and training materials.• Liaising with the Student Operations team to help report and resolve data issues, develop dashboards/reports and enhance any areas of opportunity for data management.• Collaborating with stakeholders locally and globally to implement best practices and help build innovative processes and data management strategies. Show less

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  Haileybury

  Feb 2024 - now

  Receptionist and Administrative Assistant

  Reporting to the Head of Campus, this role is crucial to ensuring the smooth running of the Main Reception on campus by providing high quality administration and reception support, and exceptional customer service to the school community.Responsibilities:• Reception duties, including distribution of incoming and outgoing mail and email.• Efficient and professional management of all parent, staff and student enquiries both via email, phone, myHaileybury and in person.• Student-related duties, including assisting with attendance records and extensive detailed database management (incl: Yearbook data).• Complex diary management and room booking coordination.• Administrative duties, including printing, laminating, data entry, stationery supply management.• Provide support to the Health Centre.• Extra duties as directed by the Head of Campus and Personal Assistant to the Head of Campus.• Assist with preparation for and delivery of events, including termly Saturday school tour mornings. Show less