Narayana Prasad

Experience

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  ZTE

  May 2010 - Mar 2012

  NOC Engineer

  Spearheading activities for managing NLD Network of Aircel India with a team of 20 members. Overseeing operation & maintenance of NGN ZTE Soft Switch (ZXSS9000) and MGW (ZXMSG9000).Coordinating with core team to accomplish new MGWs/switches installation and acceptance test.Handling alarm/ fault management for soft switch and MGWs, booking TT and getting support from Technical Helpdesk, Equipment Vendors.Providing NGN Switch logs, control information for MGWs using traces (NMS) and its logs/ traces for alarm time to resolve the fault.Ensuring MGW firmware up gradation and other patch implementation for soft switch.Maintaining back up for Soft Switch (golden and routine).Very good Understanding of Signaling Protocol SS7 & Sigtran (SIP, H.248, SCTP).Handling a gamut of tasks pertaining to:New POI/ link creation, E1s augmentation, MGW Unit Configuration, ATs with BSNL/ Airtel/ Reliance/ TTSL/ Vodafone/ Spice/ LOOP and some other operator.Coordination with circles operation engineer for POIs connectivity/ expansions for circle and other operators.Daily Traffic Report Analysis & Planning based on utilization, ASR, CSR. Show less

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  Nityo Infotech

  Mar 2012 - Jul 2013

  System Administrator

  Operations and Maintenance for all the VAS Equipment’s (IVR, CRBT, & OBD) in AIRCEL & MTS within the product scope.Installing Hardware (IBM HS21 Blade Server & HP Prolaint G5, G6, G7 Servers) and Client/Server Maintenance at Client Site.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Interacting with the client, troubleshooting product specific issues.E1 Configuration and Installing NMS and SS7 setup software.Coordinating with local teams in configuring and creating MTP3 routes.Installing OS and Application Software on Client Servers.Keep the Client System up to date as per ISO regulations.Downloading and Installing Software and Updates as per the OS Specifications.Escalating Issues relating Network hardware & Software to concerned teams.Coordinating with Client teams in closing the Issues.System cleanup, backup, analyzing system performance and tracking bugs.Strong in Remote troubleshooting skills and handling Escalations issuesSPOC for 24X7 Product support to Client and End Users.Operations tracking, Documentation and preparing excel reports.Fulfill customer specific network and capacity change requirements to meet agreed scope of works in accordance with Change Management processes.Tracing all the issues and closing the issues as per customer satisfactionPreparing Network documentation, performance and capacity reports. To suggest on upgrading the equipment’s to manager. Show less

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  OnMobile

  Jul 2013 - Dec 2014

  Operations Engineer

   Product Owner for Hermes (Messaging Platform) & Cricket application and providing support from central to all operator teams. Establishes Linux system by planning and executing the selection, installation, configuration, and server hardware, software, and Linux operating. Deployment and implementation of new project with in scope of developer’s team and handover to deliver teams. Product KT provide to Content upload and marketing team.  Second level support with necessary expertise to resolve issues escalated from first level diagnostics Provide guidance and implementation for software delivery and upgrades Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again Escalate the trouble ticket to Third Level when they cannot solve it, and monitor it until solved. Installation of Package & Patch Administration to support the product specifications. Working as a part of 24/7 support team, productions systems in high availability mode and monitor them. Show less

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  S3tel. Inc.

  Dec 2014 - May 2022

  Senior System Integration Engineer

  --> Deployment and implementation of new project with in scope of developer’s team and handover to Support teams.--> Handle testing, system performance, environmental and system troubleshooting. --> Analyze the network of Customer as Telecom Operator & ISP and prepare the Report of Interception Points in the network. --> Installing Hardware (HP Prolaint G5, G6, G7 Servers) and Client/Server Maintenance at Client Site. --> Support cell management and hardware staging and ensure timely execution of activities. --> Train and mentor hardware, software and system junior engineers on integration troubleshooting. --> Engage in technical interchange meetings between test team, engineering disciplines and subcontractors. --> Analyze and troubleshoot test script implementation issues. --> Execute, test and document integration and testing solutions, COTS components and subsystems. --> Understand operating environment, business and applications. Show less

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  SmartBear

  Jun 2022 - now

  Senior Product Support Engineer