Lourdes Ledesma

Experience

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  Citi

  May 2006 - Jul 2012

  PB Consumer Banking / Bank at Work – Sales Assistant Manhattan Uptown East Area

  •Recipient of severals “Area Achiever Award” in recognition of outstanding achievement(Ranked in the top 6% of bankers) and Selected to be assigned to an international project in Banamex, San Carlos, Sonora, Mexico. •Develop full service banking relationships and portfolio management with a focus on acquisition and retention of affluent clients via an advice based approach and ensuring client satisfaction at all times. •Bank @ Work Champion; responsible for presenting our "Bank at Work" offer to potential companies and schedule regular visits to attract new payroll clients.•Coaching and mentoring our sales team on proactively identifying, profiling, and developing relationships and opportunities with new and existing clients, with a emphasis on higo net worth clients and business owners.•Support in various capacities and seminars, client retention adherence to control/compliance standards. •Conduct daily meetings to recognize employee achievements, emphasize behaviors needed to ensure branch sales growth, and implement a plan to surpass desired results.•Resolve complex client issues, manage and control exceptions, overrides, funds availability.•Override to approve large transactions, accept cash shipments, ATMs services inquiry and balance check.•Continually meet and exceed quarterly sale and service goals.Bank at Work – Sales Assistant Manhattan Uptown East Area (2006-2007):•Utilize my charismatic and competitive skills to attract new clients at a B@W onsite. •Support Bankers on proactively identifying, profiling, and developing relationships and opportunities with new and existing clients, with a emphasis on high net worth clients and business owners.•Bank at Work Relationship Manager Scheduling onsite interviews. •Team up with B@W Champions to attract new business for their financial centers and support them in each B@W onsite. Show less

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  Banamex

  Jul 2010 - Dec 2010

  Citigroup Special Asigment of International Market Penetration “Banamex, Sonora, México 09-12/2010”

  •Recipient of severals “Area Achiever Award” in recognition of outstanding achievement(Ranked in the top 6% of bankers) and Selected to be assigned to an international project in Banamex, San Carlos, Sonora, Mexico. •Support Bankers on proactively identifying, profiling, and developing relationships and opportunities with new and existing clients, with a emphasis on high net worth clients and business owners.

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  Bank of America

  Jul 2012 - Jun 2013

  PB Consumer Banking

  •Responsible for generating growth in balances through the sale, marketing, promotion, and referral of products utilizing a proactive and disciplined approach. •Created an outstanding client experience and helping the Branch meet sales and client satisfaction objectives contributing to the success of the firm. •Created an outstanding client experience and helping the Branch meet sales and client satisfaction objectives contributing to the success of the firm. •Developed and cultivateed new clients relationships.•Assured compliance with all bank Policies and Procedures.•Counseled clients to find a need to Cross Sell bank products and services by asking open ended question.•Submit loan or line applications, mortgage and investment referrals, open new demand deposit accounts, wire transfers and service client needs.•Open business and personal accounts, certificate of deposits, submit Personal Loans and Credit Cards applications and Investments, Retirement Plan, Mortgage referrals.•Planning and implementing integrated sales, relationships and credit strategies that are aligned with the financial goals.•Responsible for presenting our "Bank at Work" offer to potential companies and schedule regular visits to attract new payroll clients. Show less

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  BANCO SANTA CRUZ S.A.

  Oct 2013 - Jan 2015

  Financial Center Manager

  •Highly skilled in team leadership, relationship development, goal attainment and revenue production. •Dynamic strategist experience and expertise in the development of targeted business relationships. •Recognized as leader, mentor and coach that can foster strong relationships with diverse groups. •Capable of recruiting, building and maintaining a high performance team of professionals. •Managed operations of financial services teams, consistently increasing sales while mitigating risks. •Oversee, coach, motivate and develop over 13 employees across sales, operations & services departments. •Directed administration of financial center budget and profitability.•Proven success in attaining key customers and increasing consumers and business sales portfolios.•Analyze complex financial data and extract and define relevant information; interpret data for the purpose of determining past financial performance and to project a financial probability. •Develop management, narrative, and statistical reports to be present to corporate executives. Strategic Management of FC’s collections portfolio. Show less

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  Banco BHD León

  Jul 2015 - now

  Business Manager

  • Maintain and develop efficient relationship with business development team and promote banking business.• Analyze customer portfolio for customers and maintain optimal customer relationships for new business acquisition.• Establish customer requirements and recommend appropriate loan products and initiate approvals.• Maintain credit quality and ensure appropriate maintenance of same.• Monitor all queries for present customer and assist in resolving all issues for new requirements.• Administer all referrals and direct meetings and develop business oppurtunities.• Assist branch staff to develop and maintain small business plans.• Provide training to various branch employees and monitor all referrals.• Ensure compliance to all standards and policies and ensure secure transaction for customers.• Design product launches and marketing campaigns and provide optimal levels of customer service and ensure satisfaction.• Manage all business and commercial customers for bank.• Manage communication between employees and new customers.• Assist commercial clients with all information for managing accounts.• Manage efficient working of team and ensure optimal level of customer services.• Provide support to sales and service operations and participate in promotional campaigns and seminars Show less