Martin Sanchez

Experience

• 

  Grupo ASSA

  Mar 2014 - Feb 2016

  IT Consultant

  Performed tasks: JD Edwards 9.1 Consultant, working with Supply chain modules (Sales, purchases, warehouse) Corrective maintenance of the productive environment. Problems analysis and configurations, as well as the documentation of system processes and systematic solutions

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  Falabella Argentina

  Feb 2016 - Mar 2017

  Application Manager - Gestor de aplicaciones

  Performed tasks: Sales Application management, providing level 2 support. Functional analysis of requirements and incidents demanded by the business. Application testing (QA) and task management with suppliers and final users

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  Arcos Dorados

  Mar 2017 - May 2019

  Senior Corporate Applications Analyst - Analista Sr. Aplicaciones Corporativas

  Maintenance and management of corporate applications levels 2 and 3. Evolutionary / Corrective of the different applications. Documentation of the corporation's integral processes and application troubleshooting. Management and coordination of IT suppliers.Upgrade projects and updates of different corporate applications

• 

  AESA (A-Evangelista SA)

  May 2019 - May 2020

  Digital site specialist - Especialista Yacimiento Digital

  Processes analyst - Upstream at YPF. Continuous improvement of work teams

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  Redeem Tech

  Oct 2020 - Apr 2021

  Functional Business Analyst
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  Market Logic Software

  Nov 2021 - now

  Service Desk Specialist

  Level 1 & 2 support tasks: Responding to incoming support requests and inquiries from users via email, or ticketing systemITSM and CPB management: Escalating complex issues to level 3 or appropriate support teams while ensuring proper documentation.User management: Setting up and maintaining user accounts, passwords, and permissions.