Prasad Ruwanpathiranage

Experience

• 

  Nations Trust Bank PLC

  Jun 2004 - Dec 2014

  • Implementation of internal processes and ensuring excellent operations environment.• Engagement with customers and providing financial solutions.• Engage in daily branch operational activities including cash handling as key custodian.• Carry out spot audits and reconciliation activities to mitigate any losses or risks pertaining to branch operations.• Manage branch assets, infrastructure and maintenance work.

  • Branch Manager

    Jan 2011 - Dec 2014

  • Banking Assistant/ Senior Banking Assistant/ Deputy Manager

    Jun 2004 - Dec 2010
• 

  Nations Trust Bank PLC

  Jan 2018 - Jun 2022

  Senior Branch Manager

  • Assume full responsibility for higher performance levels of the branch including Branch Operations, Compliance, Lending & other revenue lines.• Assured delivery of excellent customer experience and managed high-profiled customer portfolios of the unit.• Analyzing and evaluating of financial statements and identifying financial solutions based on the client’s requirements.• Spearhead the implementation of business strategies at the branch level.• Adherence to internal & regulatory controls while carrying out AML and CDD checks.• Provide leadership in the management & development of people. Show less

• 

  Opteze

  Jul 2022 - Dec 2022

  Head of Marketing and Customer Relationship

  • Overlook customer experience activities and engage with clients• Set marketing strategies and overlook marketing activities• Develop business strategies and involved with customer acquisitions• Train and develop sales and customer service teams

• 

  JW Marriott Auckland

  Mar 2023 - May 2023

  Night Auditor

  Assume responsibility for carrying out night audit functions, and preparation of daily financial reports while supporting the management to carry out smooth and efficient operations of the Front Desk.

• 

  ASB Bank

  May 2023 - now

  Be at the front line of ASB to provide an excellent service experience by assessing customer needs and providing sound advice through creating value to accelerate their financial progress.

  • Personal Banking Consultant

    Jun 2024 - now

  • Customer Specialist

    May 2023 - Jun 2024