Vanessa Soria

Experience

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  TracFone Wireless

  Nov 2006 - Jun 2008

  Customer Service Representative

  • To identify and resolve mobile technical issues.• Able to handle a high volume of outbound and inbound phone calls.• Successfully achieved 100% score in customer service six months in a row.• Ability to maintain a positive attitude and to create innovative solutions when issues arise, always according to the Company policies.

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  Irupana Andean Organic Food S.A.

  Jun 2011 - Sept 2011

  Manufacturing Intern

  • Production Management (Quinoa Department)• Quality Management• Inventory control• Verification and monitoring of production compliance

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  La Papelera S.A.

  Dec 2012 - Mar 2015

  Commercial Analyst

  (A Bolivian industry leader in cardboard and paper packaging manufacturing)• National quotation Analyst – Preparation of cardboards quotations according to customer's requirement.• Delivered the quotations in less than 24hrs.• Delivered invoices efficiently and with no errors.• Assist customers with their cardboard orders and provide guidance towards their final purchase decision.• Managed to take orders over the phone ensuring the customer's requirement matches their needs.• Succesfully established long-term business relationships with new customers.• Focus on company policies compliance. Show less

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  Kimberly-Clark

  Jun 2015 - Jun 2017

  Customer Service Analyst

  • Perform close follow up of the Sale Process according to KPI's and lead times, coordinating Order to Cash processes for optimal compliance. • Successful coordination with Sales Department to recover unattended orders. • Daily monitoring of OTIF (On Time in Full) indicators and successfully anticipated to critical stocks issues. • Support Customer Loyalty activities and successfully reached 95% of total customers. • Delivered excellent customer service that increased the Company's Customer service positive feedback. • Data analysis expertise to identify critical stocks issues, prioritise sales quota per regions and provided actionable insights to improve customer satisfaction. • Actively collaborated with CRM for the supply chain centralisation project.• Proficient in SAP software.• Able to identify, anticipate and solve problems, to perform a more efficient and effective job. Show less

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  Sumaq Trade Australia

  Jun 2018 - Apr 2019

  Co-Founder / Lead Consultant

  Co-founder of Sumaq Trade Australia. Firm founded with the purpose of helping the Brazilian Nut industry in Bolivia. - Trade routes analysis. - Documentation review and translation (spanish to english) including ISO standard documents.- Market analysis- Liason services for Bolivian producers within the Asia-Pacific market.

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  AEWEN

  Jul 2018 - Jul 2018

  Project Consultant

  I was selected to participate in AEWEN, a 3-week program offered by the South Australian Government and Intersective; alongside with a group of international students from different universities across South Australia. The program consisted of developing consulting and project management skills while offering growth opportunities to the client in the Seafood Industry. The activities developed, and knowledge gained during the period of the program were:• Developing a market research and gaining valuable insight of the SA seafood Industry.• Developing creative growth opportunities for the business within its supply chain; including suppliers, distribution and customers. • Strong collaboration and teamwork to develop business strategies.• Developing consulting and project management skills. Show less

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  Customs Agency Services P/L

  Apr 2019 - Apr 2020

  International Logistics Coordinator

  Imports - Ecommerce• Daily monitoring of the incoming apparel items and registration of shipments in CargoWise system.• Analysing and processing data to verify all imported items arrived on time and in full. • Follow up with exporters and airlines on issues and delays.• Reviewing commercial documents and ensuring accuracy for handover to brokers.• Daily monitoring of customer service reports to maintain high delivery indicators and to follow up issues raised by customers. Successfully achieved and mantained 95% of customer satisfaction indicators by solving delayed deliveries.• Liaising with local clients, forwarders and airlines.Exports• Co-ordination of clients initial cargo pickup and verification of packages characteristics.• Registration of shipments in CargoWise system.• Daily monitoring of all exported shipments to identify possible issues or delays and providing timelycommunication with the client. •.Preparation of returned apparel items to be exported to point of origin.• Reviewing commercial documents and ensuring their accuracy for handover to brokers.• Assist with the preparation of invoices for customers. Show less

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  NVM Trade

  Nov 2022 - now

  Supply Chain Manager