Leighvanz Roderno , ITIL 4 Certified

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Metro Manila, National Capital Region, Philippines

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Timeline
About me
IT Service Level Manager at DFI Retail Group | ITIL 4 Certified
Education
- Cavite State University
  -
  Bachelor's Degree Business Management
  Activities and Societies: Cavite State University Grantees College of Economics, Management and Development Studues - Student Council
- Cavite State University
  -
  Associate's Degree Certificate in Information Systems Management
Experience
- Accenture
  Jul 2008 - Jan 2021
  - Senior Project Control Specialist
    Jan 2020 - Jan 2021
  - Program, Project and Service Management Senior Analyst
    Aug 2018 - Jan 2020
  - Program, Project and Service Management Senior Analyst
    Jan 2017 - Nov 2019
  - Program, Project and Service Management Senior Analyst
    Nov 2014 - Jan 2017
  - Mobilization Transition Support/Analyst
    Jun 2014 - Jan 2014
  - Team Lead
    Nov 2010 - Jan 2014
  - Data Analyst / Circuit Design Engineer
    Jul 2008 - Jan 2010
- ING Hubs Philippines
  Jul 2021 - Jan 2023
  Service Manager
  Accountable for setting up and implementing the frameworks, processes and tooling in the field of Sourcing (including Identification, Demarcation, and Migration).Contracting & Service Management for intercompany delivered activities and the introduction of the Gateway Model.Systematic identification, analysis, planning and implementation of actions designed to engage with stakeholders across businesses.Prepare, maintain and delivery of SLAs results for services in scope. Define the methodologyto define the KPI for complex services. Communicate the results through service reviewmeetings.Management of Third-Party contracts and agreements (procurement) and ensuring that it iscompliant with regulatory requirements (EBA, ISO, local requirements, etc.).Manage due diligence activities on transitions and process changes.Promote collaborations with the different stakeholders to achieve the needed results.Identify and drive continuous improvement initiatives and automations. Weniger anzeigen
- DFI Retail Group
  Jan 2023 - now
  IT Service Level Manager
  Monitoring service level and operational level agreements to ensure high quality of service. Perform analysis of data from the IT system and provide recommendation for service improvement or continuous improvement plan. Review vendor performance and cross check if there are any SLA breaches that constitutes improvements and/or penalties. Support the road map of service management domain. Organize periodic IT domain service reviews including executive review. Perform reviews with business IT and gather inputs for any service target updates Weniger anzeigen
Licenses & Certifications
- Lean Six Sigma Yellow Belt
  Accenture
  Mar 2013
- Civil Service-Professional
  Civil Service Commission
  Sept 2008
- ITIL® v4 Foundation
  PeopleCert
  Aug 2023