Emmanuel Padilla

Experience

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  US Army

  Jul 2006 - Jul 2014

  Microwave systems and network managment

  create and manage data shots. Programed switches and routers to provide data and voice in field environments. Managed workers under me and supervised them while running an IT help desk.

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  DISH Network

  Jul 2015 - Apr 2021

  Broadcast Engineer Senior Technician

  • My duties include being proficient in installing, maintaining, and troubleshooting IP, Fiber and RF Encoders, Decoders, Transcoders and Standard Converters.• Troubleshooting multiple platform service outages and or transport stream discrepancies in an expedient manner while maintaining a practices that cause zero, or minimal disruption, to traffic flow.• Install and maintain monitoring equipment, new services and backhaul equipment • Create Baseline procedure & SOP documentation for new equipment or configuration installations Show less

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  DeVry University

  Aug 2015 - May 2016

  Help Desk Specialist

  • Provided first-level technical support and customer service for computer and end user issues • Perform administrative tasks such as setting up and resetting user names and passwords • Report, escalate and monitor computer or customer service issues using Service Now Ticketing System• Maintain repair and upgrade computers, peripherals, and software applications• Troubleshoot hardware and system connectivity issues; research computer related problems and possible solutions • Tutor students for networking courses as a faculty assistant• Added, managed and Deleted users and computers for 3 network laboratory classrooms in Windows Server 2012 R2 Show less

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  Fox Corporation

  Apr 2021 - now

  Supervisor