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Jonathan Agag

Jonathan Agag

Technical Support Representative

Followers of Jonathan Agag270 followers
location of Jonathan AgagMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Senior Technical Customer Support Engineer at Finastra

  • Education

    • San Sebastian College - Recoletos de Manila

      1999 - 2003
      Bachelor of Science (BS) Computer Science

      Outstanding Theses for SY 2103“A LAN Based Socio-Economic Status Survey for the Freshmen Students for the College Department of San Sebastian College, Manila”

  • Experience

    • Convergys

      Jun 2008 - Jan 2009
      Technical Support Representative

      Cable Internet phone support: LAN and WLAN setup including TCPIP/DNS settings, web based and email client email issues and support.

    • 24/7, Inc

      Jan 2009 - Oct 2011
      Technical Support Representative

      Cable Internet phone support: LAN and WLAN setup including TCPIP/DNS settings, web based and email client email issues and support.

    • Hewlett Packard Enterprise

      Nov 2011 - Sept 2015
      Middleware Webhosting Engineer

      Good awareness of the customers’ business and in-depth knowledge of the customer’s environment and support processes. Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes. Excellent understanding of ITSM\ITIL processes, ITIL trained and certified. Apache Web Server and IIS trained, Weblogic and MQ Certified. Supports JBoss AS and IBM TIM/TAM.TRAININGSApache Web Server Training (HP) Windows Server 2008 Applications Infrastructure, Configuring (HP)WebSphere MQ V7 Administration Training (HP) Lean Six Sigma - White BeltCERTIFICATIONSITIL V3 Foundations Oracle WebLogic Server 10g System Administration IBM WebSphere MQ V7.0, System Administration Show less

    • Encora Inc.

      Sept 2015 - Nov 2019
      Technical Shift Lead / Application Solutions Support

      An Application Support Engineer for an international shipping company that supports the internal message transformation and routing applications. Ensures that EDI messages will be translated and delivered in the most efficient manner and within SLA. Primarily handles Incident, Change and Problem Management. Works with: WebSphere Transformation Extender; EDI Messages; Oracle SQL Developer; WebSphere MQ and Message Broker; Cyclone AS2 (Axway), XFER and FTP/SFTP (Connectivity Protocol); UNIX/Linux, Windows and AS400 Servers. Show less

    • DHL IT Services

      Nov 2019 - Apr 2022
      Team Lead / Senior Application Support Specialist

      Responsible for providing consultations, technical guidance and problem solving expertise in the team supporting integrations and logistic applications. Collaborates with internal technical teams (Database, Network, Operating System Administrators, Developers etc. ) to maintain application with minimal disruptions to the production environment. Leads and assists on Disaster Recovery Activities. Application installation, setup and migrations. Manages Incident and Problem Management for the team and help monitor Change Management. Liaise with Business Units on issues and any point of improvements. Show less

    • Finastra

      Sept 2022 - Jun 2023
      Senior Technical Customer Support Engineer

  • Licenses & Certifications

    • IBM WebSphere MQ V7.0, System Administration

      IBM

    • ITIL® Foundation Certificate in IT Service Management

      CSME, Inc.

    • Oracle WebLogic Server 10g System Administration

      Oracle