David Paler

Experience

• 

  Taylor and Francis publishing services ltd

  Aug 2000 - Jul 2007

  Desktop Support Analyst

  Work as part of a team of 5 doing 1st 2nd and 3rd line support for 3 sites in the UKResponsible for the installation of workstations with individual software requirements metBacking up and restoring of critical data on the company networkRolled out and now administer Exchange 2003 and Active Directory for approx 600 users as part of a much larger Active Directory environmentOn-site and telephone support for over 500 users in various UK locations using a London based HelpdeskResearch and implementation of new systems Completion of daily scheduled checks on key components such as servers, e-mail systems and internetVoice and data patchingWork to and maintain required service levelsWork to the ITIL framework Show less

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  Barclays, GRCB Technology

  Aug 2007 - Nov 2012

  Support Analyst

  •Provide 2nd and 3rd Level support to business users both face to face and remotely including senior executives in a high profile commercial finance division of Barclays bank•Cisco network support including Cisco 3750 and 4948 switches•Active directory and MS Exchange administration managing user accounts/permissions in a highly secure environment•Blackberry/BES roll outs and support•Remote support of location independent workers using Juniper networks and Cisco VPN access•PC Support moves co-ordinator for large office moves often for 100+ users including planning and setup of network infrastructure and configuration•Support local infrastructure including on site network equipment and server support for approx 200 HP and Dell Rack mounted servers and Blades•Work on disaster recovery testing to be able to re-create the IT infrastructure at a 3rd party DR site •Have worked alone on large scale deployments to test and deliver new solutions to the business •Application support of bespoke finance applications as well as more recognised applications such as Oracle, SAP•Involved in creating and implementing new IT processes and procedures for the IT department•Currently create and maintain all new desktop and laptop builds using Norton ghost/VMWare imaging and Microsoft MSI packaging •Creation of Virtual PC’s using VMWARE 6.0•Working in a ITIL managed environment developing and working to ITIL processes including incident/problem/change management to strict SLA’s Show less

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  Kier Group

  Dec 2012 - Aug 2013

  Mobile Service Analyst

  Provide 2nd and 3rd line support to Kier companies in the South of England. Main IT contact point for offices in region and also responsible for setup and maintenance of construction sites in the region. Installations/maintenance of Cisco networks.Active directory administrationServer support including backups Windows Server 2008/Symantec Backup Exec 2012Analyse and advise on correct IT solutions for all areas of local businessManage small projects, site setups and decommisonsWork within ITIL framework, review and suggest improvements to process and procedureIncident/Problem management to all business users using Windows 7/Office 2010, Symantec Altris management suite Show less

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  Landmark Information

  Sept 2013 - now

  • One of two senior analysts in a team of seven providing support to approx. 500 users in five UK office locations and remotely.• Majority of support is face to face for office based staff including VIP support to executives, however some telephone support is also provided to field based staff or users working away from the office.• Full domain admin and maintain services such as Active directory, Exchange, Office 365, SCCM and MS Lync.• Have created several new processes since joining to improve compliance with companies ISO standards and also to bring the support team more in to line with ITIL framework.• Recently completed the e-mail migration from Exchange 2010 to Office 365 for the entire company.• Have attended Microsoft SCCM training in preparation of a new project to make better use of SCCM for desktop imaging and software\updates deployment.• Have upgraded large numbers of users to newer hardware and Windows 8\Office 2013. Have also provided user training on these and other newer software to aid user’s transition once upgraded.• Support of mobile devices including iPhones, iPads etc. Show less

  • Project Manager

    Apr 2017 - now

  • Senior Support Analyst

    Sept 2013 - Apr 2017