Brandi Chavis

Experience

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  Mercy Medical Center, Baltimore, MD

  Aug 2006 - Aug 2014

  Epic implementation, go-live support, and after go-live support. Responsible for implementation and maintenance of Decision Support, Procedures (EAP), and Providers (SER) integrated areas. Designed, built, implemented and maintain Order transmittal rules, workstation (LWS) records, destination maps, and result routing schemes. Monitor multiple lab interfaces and troubleshoot errors using Epic Bridges. Respond to EpicCare user community needs and reported issues by providing immediate functional and technical expertise to resolve the issue and own the reported item until fully resolved. Attend and actively involved in Change Management meetings and processes. Analyze project implementation requirements and organize the detailed tasks to accomplish them. Understand industry requirements and applicable clinical/business/infrastructure systems, including those that process confidential patient and quality improvement that is protected and confidential by federal and/or state law.Respond to Allscripts Touchworks EHR/Misys PM user community needs and reported issues.Responsible for implementation of Allscripts Touchworks EHR and maintenance of the application. Show less Align day to day activities with mission and goals of the organization. Develop formal and informal network of customer contacts to better define customer business requirements. Identify and obtain all resources necessary in support of Service Desk staff (e.g. user ids, supplies, hardware & software) Maintain all vacations, sick time etc. records for the group. Schedule personnel both through the work week and through the work day, based on call volume and type statistics obtained from problem tracking and call management systems. Diffuse conflict among staff, related functional areas, or customer groups. Create and review internally developed procedures, documentation, and training plans for Service Desk staff. Analyze, troubleshoot and resolve complex problems with operating systems, business applications, networking and hardware. Assist users in identifying hardware/software requirements and advises of current options, policies and procedures. Create and troubleshoot Microsoft/Novell network accounts, Meditech, Misys and other business application user accounts as documented in the employee lifecycle process. Participate in the design, development and documentation of service delivery procedures for the Service Desk. Show less

  • Epic Ambulatory AC/EHR Systems Analyst

    May 2009 - Aug 2014

  • Service Desk Supervisor

    Mar 2007 - May 2009

  • Service Desk Technician

    Aug 2006 - Mar 2007
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  The University of Maryland Medical System

  Aug 2014 - now

  • Epic Ambulatory Systems Analyst IV

    Aug 2018 - now

  • Epic Ambulatory Systems Analyst III

    Aug 2014 - Aug 2018