Vivek Bajaj

Experience

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  TechMahindra

  Jan 2005 - Jan 2007

  Technical Associate
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  Cognizant

  May 2007 - Aug 2008

  Technology Analyst
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  Capgemini

  Aug 2008 - Sept 2014

  Project Lead

  Managing the Production Support team to deliver release drops to client, involving release planning, execution and delivery. Strong areas appreciated by the senior management were Ticket Management and Delivery. Lead the team to create POC and system scripts to help client understand the existing system depth and capabilities and also create user guides for the various modules of the system. Involved in Failure Mode Analysis (FMA) to implement Six Sigma for the project. Involved in predictive analysis to proactively identify and fix the production issues. This has helped in reducing the ticket counts considerably. Has done trend analysis to setup processes for recurring tickets. Have designed and implemented various health checks so as to make sure that there is no technical lapse. Co-ordination with client and various involved parties to make sure that the resolution is delivered well within the SLA timelines. Responsible for day to day activity of ticket management and tracking towards closure. Resource management, expectation setting, keeping team high on motivation are some of the other responsibilities. KRA setting and tracking for resources Have been providing consultation to Finance Module as an SME Spearheading the team involved in SIEBEL Application CRASH Analysis Mentor team members functionally and technically for performance and capability building. Change management for requirements change Face Quality, Security and process related audit checks and track the Non-Compliance to closure Show less

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  Infosys

  Sept 2014 - Jun 2021

  Project Manager

  Overall 15+ years of IT experience in analysis, design, development, testing, implementation, support for various projects spanning across financial, Public Sector and Retail domains. 8+ years of project and delivery management experience involving various project execution methodologies across various domains and geographies. Has exposure to various structured SDLC methodologies along implementing agile/iterative development methodologies. Have played the role of Project Manager/Service Delivery Manager @ UK for 2+ years involving responsibilities such as Project planning, execution, release planning and management, Stakeholder management and resource management to name a few. Have a good hold on various aspects of project management such as Cost, Resource, Risk,Communications and Reporting, Process Management, etc etc. Have planned pivotal roles rite from the RFP stages to project delivery concluding with hypercare. Well versed with Agile technologies with proven experience in implementing Agile Scrum flavor. Have played a vital role in transforming team culture from Waterfall to Agile delivery model, enhancing team maturity, involving more interactive collaboration between client and consultants leading to early value to the customer. Expertise in Agile Scrum coupled with the Scrum Master Certification (SMC). Certified SAFE Agilist having good knowledge of SAFE. Have extensive experience of working as SCRUM MASTER to ensure Impediment Management with the right sense of urgency Extensive exposure to Managed Services and Global Delivery Models. Have been involved in functional & technical design documentation, Client Reviews and communications at different levels. Have performed a role of a team lead involving responsibilities like team management, defect management and release management. Good client Communication skills and interpersonal skills – involves understanding client requirements Show less

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  Accenture

  Jun 2021 - now

  Application Development Manager