Jennifer Feltner

Experience

• 

  Cintas

  Sept 1999 - Jul 2003

  Rental Program Manager

  Managed over 60 National Programs - including NAPA, Enterprise Rent-A-Car, McDonalds, AAA, UPS, Hilton Hotels, etc... Implemented New National Programs and acted as a liason between the sales team and customer locations to ensure their rental programs were compliant and efficient.

• 

  Fifth Third Bancorp

  Jul 2003 - Jan 2017

  Financial Center Manager III, VP

  Retail financial center management focused on growth of deposit and loan balances in a mature market. Responsible for P&L management of $2.7MM annual revenue location. Personnel management of individual sales contributors, mid-level managers, and entry level service providers.Manage teams of 5-14 employees.

• 

  Worldpay

  Jan 2017 - now

  Responsible for leading the North America Partner support team who support the overall Partner Experience for multimillion-dollar partnerships within the Merchant Solutions and Integrated Payments line of business. Ultimately responsible for streamlining processes to improve service levels and realize efficiencies. Identify risks and opportunities in the partner servicing portfolio with the Global Service Excellence team

  • Enterprise Relationship Manager

    Jun 2023 - now

  • Director Client Relations, Partner Operation

    Sept 2022 - Jun 2023

  • Sr. Leader, Client Relations Manager

    Mar 2018 - Sept 2022

  • Principal Service Manager, Team Lead MSFI

    Oct 2017 - Mar 2018

  • Senior Service Manager

    Jan 2017 - Oct 2017