Thomas Chantler

Experience

• 

  ServerSpace Limited

  Jun 2013 - Sept 2015

  Systems Administrator

  As a Systems Administrator my main responsibilities include the upkeep, configuration, and reliable operation of servers. However, my responsibilities can be split into three different categories.1) Support - Making sure that servers are being looked after and offering help and guidance to customers who are having issues or have questions regarding their services. Also ensuring that in emergency situation, customers and kept informed and up to date and much as possible. This role can vary from patching hosts/servers, helping solve issues a particular customer is experiencing, etc.2) Provisioning - Ensuring that customer orders are processed and delivered in a timely manor and to a high standard from the supplier order, to un-boxing and racking the server to the final install and configuration. Always making sure the customer gets what they require and making sure any problems are ironed out before hand over.3) Projects - Working on improving the infrastructure and researching alternative and better solutions. Show less

• 

  NTT Ltd.

  Sept 2015 - now

  This role can best be described as "being the technical authority for a particular client or platform". It is my responsbility to ensure that the client platform to which I am assigned is stable and well maintained through the creation and enforment of policies, reporting and high customer engagement. This is achieved through the following:- Capacity planning and management.- Advanced technical troubleshooting.- Vendor engagement.- Service improvment and problem management.- Change Management and CAB.- Ticket Management and Review. Show less

  • Solution Operations Engineer

    Feb 2019 - now

  • 3rd Line Support Engineer

    Oct 2016 - Feb 2019

  • 2nd Line Support Engineer

    Sept 2015 - Oct 2016