Wesley Mueller

Experience

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  Consumer Opinion Services

  Jan 2007 - Feb 2008

  Clerk/Call Center Supervisor

  I started on the phones at Consumer Opinion Services, conducting surveys and qualifying respondents for focus groups for a variety of food, health, and political organizations. I was moved up to a clerk and supervisor position in the call center, which had me verifying that the interviewers' surveys were accurate, providing quality control on how our interviewers conducted their surveys and screenings, and adding new respondents to our database for future focus groups.I also was responsible for maintaining our quotas for the different surveys and focus groups we were conducting, confirming appointments with the respondents, and sending updates to our clients. In a normal day, I would be using Outlook for emails and calendaring to maintain our deadlines. I would also use Excel extensively and an Access based database software to maintain our respondent records. Show less

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  Stream Global Services

  Mar 2008 - Oct 2009

  Support Professional

  For most of the first year at Stream I supported a variety of high end creative software over the phone and through email. This included photo editing, video editing, audio editing, and special effects software. To prepare us for supporting these products, Stream would provide intensive training courses for each program, insuring that we would be able to explain to even the most advanced users how to reach the result that they wanted. We were also encouraged to play with the software in between calls and read about new techniques with the software so that we would stay up to date.Later, I moved to supporting hardware for a major computer manufacturer. This was exclusively phone support, and I had to be able to explain to customers from the full spectrum of computer experience how to troubleshoot their hardware. This included walking customers through opening up their towers and removing RAM, hard drives, and other internal hardware.Through this job I received experience with two CRM systems, as well as adding to my Excel knowledge.. Show less

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  Yahoo

  Oct 2009 - Apr 2012

  Tier 3 Technical Support

  At Yahoo! I supported the Mail product. I would take escalations and quickly work to find solutions for technical issues in our customers' email accounts. When I discovered bugs I would file them with our engineering group.I also wrote training documents and flow charts to help new-hires acclimate to the team, as well as writing self-help and troubleshooting pages.My day to day at Yahoo! involved using Outlook - including calendaring - various web tools, CRM software, Visio, and Excel. While at Yahoo! I took advantage of an advanced level Excel course. Show less

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  Streamline Imaging, LLC

  Feb 2013 - May 2016

  Manager - Coding Team

  I managed a small team that codes documents into searchable databases to support the discovery process. I worked with Summation and Excel every day, and created and maintained tools to help make our process more efficient.

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  Oregon Bureau of Labor and Industries

  Jun 2015 - Sept 2015

  Intern

  During my internship with BOLI I had the opportunity to work on several research projects. I wrote legal research memos on subjects as diverse as U Visas, tips and wages, and the law surrounding retaliation protections.

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  Stoll Berne

  May 2016 - now

  Litigation Support Specialist