Matt Hall

Experience

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  Toyota and Mini Cooper

  May 2001 - Mar 2014

  Automotive Technician
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  Advantage Technical Resourcing Onsite at Toyota Motor Sales

  Apr 2014 - Feb 2017

  Diagnostic Specialist

  Directed Toyota and Lexus dealership technicians with performing technical activities, kept staff up to date on repair problems and dealer needs and advised the technical training department of areas that may require further development or reinforcement.Remained in contact with product engineers and field technical representatives to give reports and provide data on new and known issues, utilizing best practices for execution to ensure ongoing developments to streamline diagnosis. Increased company profitability by streamlining diagnosis and using diagnostic tools to assess vehicles, directing dealership technicians to repair problem vehicles correctly on the first visit, including HYBRID and EV.Worked closely with training department on development of RX350 technician training and validation of dealer EV and HV toolkit. Show less

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  Mazda North American Operations

  Feb 2017 - now

  Technical Specialist

  Lead dealership technicians in diagnosing and repairing problem vehicles, monitoring, and reporting repair trends and emerging issues to product quality engineers while providing status updates to regional technical specialists and field engineers.Perform and validate technical service bulletins before release, consulting and reviewing workshop manuals and technical publications and providing feedback to the publications department on areas that require correction or editing.Interface and advise legal and mediation departments on problem vehicles pre-litigation to prevent buyback. Adhering to approved processes and guidelines to facilitate various transactions involving state and federal statutes.Approve and deny the release of major part assemblies (engines, transmissions, electronic control modules) and manually allocated parts in addition to authorizing warranty repairs and reviewing warranty claims while assisting with field investigations for emerging vehicle concerns. Show less