Katelynn McElrath

Experience

• 

  AMC Theatres

  Jan 2011 - Jan 2015

  Supervisor

  Managed the daily operations of the 5th busiest theater in the nation. Implemented a new employee recognition program, reducing employee turnover rate by 15% and increasing employee satisfaction.

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  Walt Disney World

  Aug 2014 - Jan 2015

  Internship

  Part of the EPCOT operations and attractions team and trained in multiple areas and locations to assist in day to day operations for a company that does 47 million guests per year.Trained thoroughly in crowd control, attractions safety and operations, high level customer service, park opening and closing, as well as on the original team that implemented FastPass Plus in all 4 parks for the first time.

• 

  Banfield Pet Hospital

  Jan 2015 - Jan 2017

  Veterinary Technician

  Enhanced patient well-being through the implementation of specialized handling techniques with Fear-Free, resulting in a 75% decrease in patient stress levels. Analyzed lapsed client data and coordinated targeted efforts to recapture clients.

• 

  Pittsburgh Zoo & PPG Aquarium

  Jan 2017 - Jan 2018

  Manager

  Collaborated with the Marketing and Communications director to optimize revenue generation and enhance visitor experiences. Developed an analytical tool to predict attendance based on historical data and strategic sales metrics.

• 

  Allegheny Veterinary Emergency Trauma & Specialty

  Jan 2018 - Jan 2019

  Client Experience & Social Media Manager

  Implemented a successful social media strategy, resulting in a 25% increase in online engagement and a 4-star average rating on Google reviews from a 3.1 within a year. Boosted Facebook and website traffic by 20% and increased post engagement by 30%, increasing brand awareness and customer engagement.

• 

  Planet Pet Animal Hospital

  Jan 2020 - Dec 2021

  Veterinary Technician

  Maintained a spotless hospital environment, ensuring a 98% client satisfaction rate and smooth workflow for the team. Introduced a new scheduling template, allowing for a 35% increase in appointments per day.

• 

  United Veterinary Care

  Jan 2022 - Mar 2024

  Digital Marketing/Social Media & Client Experience Manager

  Experienced Social Media & Digital Marketing Manager with expertise in veterinary medicine and pet care. Successfully optimized marketing platforms and strategies. Managed and executed digital campaigns, leading an increase in social and website traffic. Developed and implemented a comprehensive social media and digital marketing plan, driving over a 30% increase in online engagement and enhancing brand awareness and customer acquisition. Utilized innovative paid advertising, social media, and print marketing strategies to target new leads and gain a larger market share of veterinary clients. Show less

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  Suveto

  Mar 2024 - now

  Hospital Marketing Manager