Clayton Smith

Experience

• 

  Nebraska Furniture Mart

  Jul 2005 - now

  Act as second level escalation for customer situations in a call center environment. Assist staff with questions regarding customer issues and provide coaching on how to better staff skills in handling customer situations. Provide training and guidance for direct reports to move into new roles within the call center. Make critical staffing decisions, manage turnover, manage budget for the department. Assist with training of new managers within the division. During my time as a manager of a department with 15 direct reports, moved 12 staff into leadership roles over the course of my tenure. Show less

  • Solution Center Trainer

    May 2022 - now

  • Solution Center Analyst

    Nov 2017 - May 2022

  • Customer Service Manager

    Apr 2013 - Nov 2017

  • Customer Service Representative

    Jul 2011 - Apr 2013

  • Machine Operator

    Oct 2007 - Jul 2011

  • Floor Display Specialist

    Jul 2005 - Oct 2007