Clayton Smith

Clayton Smith

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location of Clayton SmithOmaha, Nebraska, United States

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  • Timeline

  • About me

    Solution Center Trainer at Nebraska Furniture Mart

  • Education

    • Omaha Northwest High School

      2001 - 2005
      High School Diploma 3.75 GPA

      Activities and Societies: Academic Decathlon - 3rd place economics regional competition National Honor Society Football - Varsity letterman Track and Field

    • University of Nebraska at Omaha

      2018 - 2026
      Bachelors Degree -Interdisciplinary Studies Business Administration and Management, General Senior

      Activities and Societies: Dean's List 2021-2023 Alpha Sigma Lambda Honor Society inducted Feb 2023

  • Experience

    • Nebraska Furniture Mart

      Jul 2005 - now

      Act as second level escalation for customer situations in a call center environment. Assist staff with questions regarding customer issues and provide coaching on how to better staff skills in handling customer situations. Provide training and guidance for direct reports to move into new roles within the call center. Make critical staffing decisions, manage turnover, manage budget for the department. Assist with training of new managers within the division. During my time as a manager of a department with 15 direct reports, moved 12 staff into leadership roles over the course of my tenure. Show less

      • Solution Center Trainer

        May 2022 - now
      • Solution Center Analyst

        Nov 2017 - May 2022
      • Customer Service Manager

        Apr 2013 - Nov 2017
      • Customer Service Representative

        Jul 2011 - Apr 2013
      • Machine Operator

        Oct 2007 - Jul 2011
      • Floor Display Specialist

        Jul 2005 - Oct 2007
  • Licenses & Certifications

    • DDI Leadership Development Program Completion

      DDI | Development Dimensions International
      May 2013