Yu HAN

Experience

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  Qatar Airways

  Jul 2010 - Aug 2013

  First & Business Class Cabin Crew

  -Prepare flight information and documents.-Update and familiarize the product knowledge on a regular frequent basis.-Provide support to all the team members and 5-star service to all the customers.-Ensure effective communication with captains, supervisors throughout the flight.-Promote latest products and gather feedback from the customers. -Maintain the image of the company in the details to win loyal customers.-Manage time for the integrated sevice in the First or Business Cabin as a galley operator.-Work in English language with people from different background and culture. -Adequate food & beverage knowledge. -Always being well-groomed. 以英文为工作语言，与来自世界各国的同事不断的沟通、协作完成高效高质量的工作；向客人提供世界五星级的高标准高质量的服务，熟悉公司服务的流程以及产品的知识，尽职尽责，两年内升职为头等舱商务舱乘务员；以优质的服务为公司创造良好的品牌形象：精致到每个细节，让每个客人在每个环节都有如至宾归的感觉，让客人享受最佳的飞行体验，成为公司的常旅客户；在服务的过程中收集客人对公司服务，以及不断更新的产品的意见和建议，并且做相应的满意度调查，再将所收集的信息及时向领导以及公司反馈；了解礼仪常识以及基本餐饮知识。 Show less

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  Apple

  Mar 2014 - Jun 2014

  Technical Support Advisor

  -Provide remote first level technical support to Apple Customers; create solutions to technical/application problems and queries -Manage escalated issues, resolving where possible and routing to appropriate resource group as appropriate -Register customer information into Apple database; perform data entry relating to all support activities -Promote and process sales for Apple hardware, software and service offerings -General administration and phone support duties as required

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  General Membrane China

  Jun 2014 - Mar 2015

  GM Assistant

  -Interface with all other departments, vendors, customers and communicate effectively both orally and in writing-Coordinate and facilitate internal and external meetings-Translate and interpret internal & external communications-Follow up legal cases-Collect and analyze market information & data-Irregularly travel with general manager to visit customers or potential partners-Prepare original accounting invoices, handle office and staff monthly reimbursement-In charge of petty cash, purchase office stationary and other office supplies-Recruit, coordinate with all staff for the recruitment demands, select and interview candidates-Liaise and work closely with the broker to ensure efficient, cost-effective and lawful execution of all import and delivery activities-Take telephone calls, take messages, prepare the agenda of the general manager, arrange meetings and business travels-Apply Visa and book hotels for the foreign delegation-Send and collect letters and other documents, file the various documents as required-Provide other administrative support to the general manager Show less

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  BMW Group

  Jul 2015 - now

  • Strategy & Planning

    Jun 2017 - now

  • VP & Team Assistant

    Jul 2015 - Jun 2017