Experience

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  Cms computers pvt ltd

  Dec 2003 - Jun 2006

  Customer support engineer
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  Css corp

  May 2006 - Dec 2006

  Systems administrator

  Responsibilities• Manage around 25 Unix & Wintel Servers • Work on high Priority tickets related to server performance and outages.• Regular Patch Management, backup and file system management.

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  Gavs

  Dec 2006 - Jun 2008

  Senior systems engineer

  Responsibilities• Unix Engineer Managing 50+ Servers for Storage Tek(Acquired by Sun Microsystems) Client.• Server Management work includes regular Patching, Backup and File system Management.• Work Closely with Onsite Vendor Management team for Hardware failures.

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  Mphasis

  Jun 2008 - Dec 2012

  Operations manager

  Responsibilities• Managed a team of 25 Technical resources for one of the biggest automobile client in the world.• Document all project related risks, scope changes and work with the stakeholders on the mitigation plan• Effectively manage Incident, Change and Problem Management.• Actively participate and lead high severity calls by working with multiple teams for resolution.• Effective Root Cause Analysis for the outages that happen in the environment.• Strong focus on operational efficiency with cost optimization, project management practices, ITIL framework and setting up management system to empower people• Create necessary documents with attention to quality and adhere to the account specific process requirements. Show less

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  Mphasis

  May 2023 - now

  Account manager/account delivery manager

  Account Delivery Manager – Sep 2020 to Till DateResponsibilities• Manage Cloud Infrastructure for Healthcare Clients • Responsible for SLAs/KPIs• Responsible for meeting financial objectives of the account, mining the account, improve the key parameters for the account to improve the margins• Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction• Managed Cloud Migration and Infosec Projects • Implemented Various Proactive Projects which led to the stability of the environment• Gathering feedback from client to propose and implement improvements, being the level of escalation of the Account• Manage Client Governance calls Weekly, Monthly and QBR with senior Stakeholders including CIO• Successfully executed DR drills• Identify risks and develop mitigation. Escalate risks as neededAccount Delivery Manager & Account Manager – Dec 2012 to August 2020 Responsibilities• End to end direct accountability and responsibility for the P&L, delivery and growth • Managed a Portfolio of $10 +M annual revenue and responsible for managing a workforce of ~350+. • Bringing new projects from existing clients without losing the current business, initiating contact with new prospective clients• Overachieved the operational and delivery related KPIs consistently and predictably. • Highly rated Top talent – consistently received the high-performance ratings every year.• Proven track record in delivering consistent & outstanding results both financial and operational Focus on Client, Engage and develop Employees and drive predictable and consistent Outcomes • Has earned the respect and trust of clients over the years with long term focus, transparency, and proactive partnering. Show less