Experience

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  Swarovski

  Nov 2016 - Nov 2019

  Sales consultant

  As one of the sales consultants at Swarovski, it is my responsibility to represent the company in a premium and brilliant manner as the first point of contact for all customers. My role also involves: • Presenting and selling a range of Swarovski products.• Providing a premium customer service experience by focusing on developing rapport with customers.• Sharing product and fashion knowledge, while providing a professional opinion and offering complimenting pieces. • Assist with Visual Merchandising.• Work cooperatively with colleagues to achieve daily boutique goals.• Opening and closing the store. Show less

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  Health associates pty ltd

  May 2018 - Nov 2019

  Receptionist

  As one of the receptionists at Health Associates, my role involved providing a great experience for all patients in the clinic, as well as performing a variety of administration tasks. These tasks include:• Organising and booking appointments using Cliniko. • Taking and communicating messages for practitioners and fellow receptionists.• Entering, scanning and filing documents.• Researching and developing content for the company website and blog.• Utilising and processing payments using HICAPS software. • Processing Health Fund claims using Health Professional Online Services (HPOS) Show less

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  Qantas

  Oct 2018 - Jan 2019

  Intern

  Events Intern at the Qantas Centre of Service Excellence.Responsibilities include:• Developing event briefs for internal and external clients interested in holding their event at the centre.• Assisting with venue management duties including equipment set up and catering. • Liaising with external suppliers, including caterers and event organisers via email to organise and book in events. • Receptionist duties such as customer service, answering phones and taking bookings.• Assisted with events including the Qantas Market Fundraiser for Rural Aid Drought Relief and AMEX Cocktail and Lifestyle Event run by Qantas. Show less

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  Doltone house

  Sept 2019 - Mar 2020

  As a Sales Coordinator at Doltone House, my responsibilities include:• Providing extensive administrative support to the Associate Head of Sales and the Corporate Sale Team.• Preparing event proposals, contracts, event files and invoices on behalf of the corporate sales team.• Managing the expectations of 17 corporate sales team members and completing work precisely and within the specified time frame.• Entering client information and enquiries into Ungerboeck and allocating to the sales team.• Performing a range of receptionist duties such as answering of phones, accepting new enquiries or leads and relaying messages to all departments, including the corporate and social sales team and events team.• Facilitating morning briefings and recording all team movements.• Generating fortnightly productivity and KPI-based reports for the sales team. Show less

  • Sales Coordinator

    Nov 2019 - Mar 2020

  • Sales & Events Intern

    Sept 2019 - Nov 2019
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  3p learning

  Mar 2020 - Nov 2024

  In my role as a Education Sales Consultant/Account Manager at 3P Learning, my focus is on renewing existing business and driving new sales growth.My roles and responsibilities as a Client/Account Manager include:- Building rapport and managing relationships with my portfolio of schools to ensure they feel comfortable using our programs to reach their teaching goals. - Onboarding schools and keeping them up to date with product enhancements. - Providing online Professional Development training via webinar to ensure schools are getting the most use out of programs and their investments. - Achieving monthly/yearly targets and KPI's set by my management team through subscription renewals.- Utilising Salesforce as our main CRM, as well as other programs including Outlook, Excel, 8x8, Yesware & Salesloft.- Creating and developing video content, as well as an instruction manual/playbook to assist with training of staff globally.- New business sales Show less Responsibilities include:• Triaging the backlog of customer support tickets from global customers and either resolving them or sending them on to the appropriate person/team within 3P for resolution.• Problem solving for customers such as password changes, retrieving login information and assisting with the management of subscriptions for home and school users.• Engaging directly with customers and internal 3P sales and customers support staff.• Utilising Salesforce as our main CRM.• Liaising with customers over the phone and assisting with all enquiries.• Conducting outbound calls to customers. Achievements:• Maintaining consistent KPI’s.• Creation and maintenance of our Global team’s ‘Customer Support Manual’ that multiple teams are now using across the company to make responding to customer’s more efficient. Show less Responsibilities include:• Triaging the backlog of customer support tickets from customers across Australia and New Zealand, and either resolving them or sending them on to the appropriate person/team within 3P for resolution. • Problem solving for customers such as password changes, retrieving login information and assisting with the management of subscriptions for home and school users. • Engaging directly with customers and internal 3P sales and customers support staff.• Utilising Salesforce as our main CRM. Show less

  • Education Sales Consultant/Account Manager - QLD

    Oct 2021 - Nov 2024

  • Customer Support Specialist

    Jun 2020 - Oct 2021

  • Casual Customer Support Assistant

    Mar 2020 - Jun 2020
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  Edstart

  Oct 2024 - now

  Customer success associate