Experience

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  Aruba quality foundation

  Apr 1996 - May 1999

  Senior associate

  AQF, a non-profit organization dedicated to guide Aruba’s national movement of continuous quality improvement in the private and public sector, including education and health.Marketing and coordinating the Aruba Quality Recognition Program. Spokesperson to local media for the Recognition Process Arranging, planning, organizing and executing meetings with prospective companies interested entering quality program.Recruitment of prospective members to the Board of Examiners for the Recognition Program of the Foundation Planning, designing and coordination of the Quality Management Systems Symposium in 1997, with over 350 attendees.Organizing, coordinating and executing the yearly Award Ceremony event of the Quality Strea Di Calidad. Attendance No. average 400 Contact person with International Examiners of the recognition program. Show less

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  La cabana all suite beach resort

  Aug 1999 - Aug 2001

  Performance improvement manager

  Evaluate the efficiency and effectiveness of departments and set up process changes and implement steps in them to increase overall performance that would improve customer satisfaction resulting in a better bottom line.Together with the head of Engineering, lead the process changes to comply with the Green Globe requirements. This was a long 1.5 yr process. Applied for Green Globe certification - the highest standard for sustainability world wide and obtained it in 2002.

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  De palm tours

  Dec 2001 - Dec 2002

  Quality assurance manager

  Served as process improvement manager, assisting all department to review processes and improve performance to impact customer satisfaction and bottom line.Coordinated ISO 9000 trainings for the company and restructuring of processes in departments, using its standards, in order to prepare for ISO 9000 & later ISO1400 certificationLead application process.

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  De palm financial services

  May 2002 - Apr 2005

  De palm financial services manager

  De Palm Financial Services, company owed by De Palm Tours NV, was an agent of Western Union.Managed a 7 location set up of Western Union; 2 Central Offices and 5 sub-agents Responsible for the daily operations of all the Western Union activities, under the umbrella of De Palm Financial Services. Representing De Palm Financial Services at yearly International conference for Western Union Relationship building with the Central Bank of Aruba, MOT and Western Union International

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  De palm tours

  May 2005 - Jul 2008

  Commercial project manager

  Manage Commercial Investment Projects for a tourism company in Aruba. Responsible for setting up and developing new departments or refurbish departments, and bring them up in performance. Some of the projects i worked in where; the set up of a new retail division and the design and construction of a water park.

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  Crossroads international church of amsterdam

  Feb 2010 - Jul 2014

  Operations ministry leader

  ● Ministry Leader of Operations; managed operational budget and a team of 32pp ● Lead of the Transformation Leadership team that restructure the church (1,700 weekly attendees)● Coached teams after restructuring

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  Citizenm hotels

  Aug 2014 - Aug 2021

  Responsible are diversified:● Manage support offices world-wide. 5 Locations: The Netherlands, UK, France, USA-New York and USA-Seattle.● Responsible for support offices’ budgets, oversee administrative & catering teams as well as the health and well-being of all our support staff in each of these locations.● Travel Director citizenM; oversee and manage yearly travel budget for our company globally.● Manage financials for the HR department● Manage global projects HR Project; i.e. Set up company global charity citizenMovement proving 1 million+ yearly funds to World Bicycle Relief Org● Coach teams in both departments Show less

  • Business Manager/Scrum Master

    Jan 2019 - Aug 2021

  • Manager support offices

    Aug 2014 - Jan 2020
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  Citizenm operations holding bv

  Aug 2021 - Apr 2023

  Agile coach

  Agile and accomplished global leader, with 15+ year experience as a dynamic trainer and coach in fast-paced environments. Seasoned implementer of agile and Lean principles, and skilled motivator.Currently part of the agile transformation team in my organization. In this journey I have not only introduced and embedded an agile mind set to leaders and teams but also implemented mechanisms to help align teams to the strategic goals and created an effective company cadence that can facilitate reaching set goals with constant iterations when needed!Agile Training - developed and facilitated: Agile awareness training, Product Owner Trainings, Scrum Master Trainings, Lean awareness trainings including an interactive ‘learn by doing’ workshopAgile mechanisms - set up, organize & facilitate: quarterly organization-wide Big Room Planning, quarterly Demo, Product Owner Sync, Product Owner & Scrum master communities.Coached operational & development teamsI am passionate to Consult, Train and Coach leaders and teams of an organization on the benefits of an agile mind and enrich their focus and value delivery. By using agile frameworks and strengthening these with a DevOps & a Lean approach it is fascinating to see so much being achieved!Consult - guide and work with leaders, development & operational teams to have them visualize and understand the value streams their work supports and own, to ensure a continuous improvement focus while highly performing.Coach - challenge people to work more effectively by coaching agile ways of working, best effective agile behaviors and ways of collaboration, be these Scrum, Kanban or lean. I am passionate to use best practices to align teams, leaders and strategic objectives. Train - train the organization & teams and provide the right agile knowledge and tools for better effectiveness. Inspire people by creating, organizing & facilitating workshops related to agile and Lean methodologies Show less

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  Soprasteria

  Apr 2023 - now

  Agile coach

  As an Agile Coach, I coach organisations and agile teams in Agile ways of working, spread Agile best practices, and measure results of an Agile transition. As a coach I help the teams get started by facilitating team-building sessions and once started continue with coaching. My focus is on Team development & Continuous Improvement, Team dynamics & increase of Knowledge. My mission is to support growth and development in teams and people and support them in finding a true passion in what they do! I believe that if you love what you do, maximum value is always delivered! • Team Coaching, Agile Coaching• Facilitate team building sessions (team canvas, Agile & Scrum games, intervision meetings, provide workshops)• Individual 1-1 Coaching (professional and life coaching)• Team Acceleration workgroup (increase skills of Scrum Masters, Product Owners and coaches by organising/facilitating workshops Show less

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  Fmo - dutch entrepreneurial development bank

  Jun 2023 - Oct 2024

  Agile transformation coach (via ordina)

  Agile Transformation Team onboarding Scrum Master (via Ordina)FMO / Ned.Fin.Maatschappij - 06-2023 - currentSituation: FMO is going through an Agile Transformation. I onboard teams into the transformation, teach and coach them. Serve as a Scrum Master until an internal Scrum Master is hired and can take over the teams.

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  Rabobank

  Oct 2024 - now

  Area tech4dev agile coach rabo bank (via soprateria)

  As the Agile Coach for the Tech4Dev area, I am responsible for coaching and partnering with an exceptional leadership team, along with scrum masters and product owners, to enhance the overall effectiveness of the organization. Through fostering collaboration, promoting continuous improvement, and guiding alignment with agile principles, I help drive productivity and cultivate a culture of accountability and innovation across teams.