Experience

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  Royal air force

  Jun 1978 - Aug 1984

  Movements controller

  As a Movements controller, I worked as part of a team at R.A.F Brize Norton in much thesame way as a civilian airline. I worked operations compiling manual weight and balancesheets. As a team leader on loading I was in charge of a team loading both military andcivilian aircraft. We also had our own passenger terminal, and I spent two of my year'spassenger handling there and at Heathrow and Gatwick airports representing the

• 

  British airways

  Jan 1985 - Jan 1991

  Customer services supervisor

  In charge on a shift basis of the high yield Express Handling Unit, managing both clericaland industrial staffs. This part of cargo was tasked with providing the highest possiblelevel of customer service whilst working to tight deadlines. The unit also comprised theon board courier facility.

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  American airlines

  Apr 1992 - May 1997

  Lead agent

  As a supervisor within the daily operation, my role involved co-ordinating all areas of thestation to ensure smooth and efficient departures. My primary function was that ofsecurity. I had the responsibility of coaching and counseling a team of agents fromvarious departments within the airline and providing end of year evaluations. I also puttogether a training course for other departments on "understanding security".

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  Virgin express

  Jun 1997 - Aug 2003

  Post holder ground operations

  As department head, I am responsible for the ground handling across the airlinesEuropean network with a department of more than 200+, ensuring that the day-to-dayoperational issues are resolved. Lead the implementation of standard operatingprocedures and define the strategy, direction and operational guidelines in line withcompany policy. Ensure that all staff and Station Management provide quality caringservice whilst meeting company goals for on time performance.Prior to becoming Ground Operations Manager in 2001, I was a Station Manager atCopenhagen, London Heathrow, Gatwick, Stansted, and Barcelona Airports. Show less

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  Eriksen aviation (station manager malmo aviation)

  Aug 2003 - Sept 2006

  Owner / manager

  We provided station representation services at Brussels National Airport and groundhandling related consultancy services to airlines operating within Europe. As a director Iwas responsible for the company accountants, marketing and product policies. I createdthe company web site and took us through the legal requirements for our successfullaunch.

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  Transwede airways

  Oct 2006 - Apr 2007

  Station manager lcy

  Managed Transwede Airways start up operations at London City Airport. Daily liaisonwith Head Office, airport authorities, and handling companies. Additionally I had the dayto day responsibilities for twenty plus pilots based in London. Based in Belgium Icommuted weekly to London, returning home at weekends.

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  Continental airlines

  Apr 2007 - Sept 2007

  Station manager bru
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  Worldnet international

  Jun 2008 - Aug 2010

  Operations & security manager

  As Operations & Security manager I am responsible for the link between Sales and thedaily operations. This role includes liaising with customers, in co-ordination with drivingand warehouse staff, and other international offices for a smooth and efficient dailyoperation.

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  Pro sky

  Jan 2011 - Apr 2016

  Freelance flight manager

  Responsible for the face to face contact with blue chip clients, ensuring the highest possible levels of customer service. Taking a proactive approach to problem solving, anticipating potential issues. The role required extensive travel throughout Europe.

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  Swissport

  Sept 2012 - Dec 2013

  Duty manager

  Swissport Cargo. Successfully transformed the Mail Department, within Cargo before moving to Swissport Ground Handling. At Ground Handling I was responsible together with a colleague for ensuring a high level of service to our North American customers (UA, DL, US and AC) during the aircraft ground time in BRU. In addition to this I also acted as a 'redcap light' on flights operated by Brussels Airlines.

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  Swissport

  May 2014 - Jun 2024

  Represent and advise the company on all Quality, Health, Safety, Security, and Environmental issues at Amsterdam Airport. Implement and understand all Corporate, Industry, Airport and National directives. Represent the company on Airline audits, alongside ensuring internal audits and Safety reporting targets are maintained. Perform Risk assessments aimed at identifying potential risks. Liaise with Governmental agencies, and Airport working groups. Responsible for the Operations Control Centre (OCC), Load Control and Turnround coordinators. Leading a team of 70 tasked with coordinating services to our customer airlines with focus on KPI’s. The delivery and provision of services in line with agreed Service delivery standards, with the aim of service excellence for our customers. Continued development of the CLC solution. Supporting stations and airlines in the Swissport network, monitoring process quality, and compliance. Working with all stakeholders to improve service levels, process compliance and on time performance. Weight & balance, Loadsheet, Aircraft turnaround supervision

  • QHSSE Manager

    Jan 2023 - Jun 2024

  • Operations Manager

    Nov 2021 - Dec 2022

  • Manager Global Operations - Load Control & Aviation Security

    Apr 2016 - Nov 2021

  • Load controller (Redcap)

    May 2014 - Dec 2016
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  Royal schiphol group

  Jul 2024 - now

  Apoc supervisor