Experience

• 

  Methodist hospital (universal health services)

  Nov 1997 - Jan 2006

  System specialist

  • Duties include multiple operating systems support (Windows 3.1, 9x/NT/2000, Novell NetWare v3.12/4.11/5.0; MS/DOS and VAX/VMS0 utilizing TCP/IP and IPX/SPX.• Microsoft Office Suite 97/2000/XP installation, troubleshooting and support.• Helpdesk troubleshooting and support for all end-users.• Hardware deployment/upgrades and maintenance on both Dummy Terminal and Standalone devices as well as Laser, Thermal, and Dot Matrix Printers.• Lantronix Print Server configuration and management. DECserver configuration and management.• Windows NT/2000 Server/Workstation installation and management.• Novell Server management. Network documentation development Show less

• 

  Teksystems

  Mar 2006 - Oct 2006

  • Duties include Windows XP/Server 2003 maintenance and support.• Microsoft Office 2003 suite support and troubleshooting.• Desktop/laptop support for end-user’s at multiple sites.• Hardware deployments/upgrades as well as maintenance on desktops/laptops.• Hardware support on HP Color and Monochrome LaserJet print devices.• HP JetDirect configuration and management. • Duties include Win XP desktop deployment due to end-of-lease contract.• Installation of all client/server based Ship System Software.• Troubleshooting challenges with end-user desktops as well as network printer.• Tracking and preparing all refreshed desktops to be returned to vendor.

  • LAN Support Technician (TEK Systems Contractor) - United States Army Corps of Engineers LA-RFO

    Jun 2006 - Oct 2006

  • Desktop Support Technician (TEK System Contractor) - Northrop Grumman DSP2

    Mar 2006 - Jun 2006
• 

  Delgado community college

  Oct 2006 - now

  • Duties include supervising and managing all Client Support staff college wide.• Monitoring Service Now request and assigning to Client Support staff.• Scheduling all Client Support staff project assignments to ensure adequate coverage for all sites.• Creating work schedule for Client Support Staff.• Managing projects requiring a direct interface with college wide stakeholders.• Meet with contractors, vendors and end-users to plan and implement the provisioning of OIT related resources.• Participate in departmental and college wide committee’s representing the interest of OIT as well as the technical direction of the college.• Assign user and computer objects in Active Directory to the appropriate security groups.• Ensuring that all computer/laptop objects reside in the correct OU for GPO.• Ensuring that all computer/laptop objects have the MECM Client for Azure management. Show less • Duties include multiple desktop operating system support in a Windows environment (Windows 2000/XP/ Windows 7, Windows 10).• Utilizing and troubleshooting TCP/IP connection challenges.• Microsoft Office Suite installation and troubleshooting.• Network printing installation and management utilizing ethernet connected EIO and JetDirect technologies.• Installation and troubleshooting of ancillary 3rd party Client-Server based applications.• Design, relocation and implementation of end-user’s client connectivity (desktop/laptop and printer).• Hardware deployment/upgrades and maintenance on all faculty/staff end client devices.• Receive assignments and enter daily updates via college’s ticket tracking system.• Pulling, termination and testing of ethernet cabling. End-user maintenance within the Avaya Site Admin application.• Managing Voice Mailbox login and password reset via U.C. Administration (Unified Communication). Show less

  • Technical Support Services Manager

    Jul 2022 - now

  • Desktop Support Coordinator

    Feb 2013 - Jul 2022

  • Network Technician with additional duties as Telecom Technician

    Oct 2006 - Feb 2013