Experience

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  Clares office supplies

  Dec 2007 - Mar 2009

  Data analyst and margin manager

  • High levels of analytical work involving statistical analyses on raw data extracted from a back-office system and manipulated in Excel and Microsoft Word• Production of monthly graphical representations and reports for presentation to directors in monthly margin meetings• Pro-active margin management projects which were personally formulated and executed in order to increase company profitability• Attendance in various meetings with new business customers in order to deliver the section of the pitch dealing with customer pricing• Managing a team of three analysts by filtering workloads, providing training, conducting performance reviews and one to one appraisals after a promotion• Maintaining department standards and hitting annual targets for margin expectations• Processing contract additions and liaising with account managers to achieve optimum customer pricing and relationships• Devising, implementing and evaluating individual pricing structures for customers and reviewing them biannually Show less

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  Worktown office supplies

  Apr 2009 - Mar 2012

  Margin manager

  • Devising and implementing a sound analysis and reporting programme to describe business trends, turnover and profitability to the senior management team on a monthly basis• Creating, maintaining and improving customer specific pricing profiles with a focus on maximising profitability and improving margins account by account using sales forecasting• A constant and sustained responsibility to improve my knowledge of Microsoft Excel and further develop my existing understanding of advanced tools and functions • The need to retain a sense of adaptability and flexibility when tasked with undertaking a variety of project work – both in terms of internal analysis and external customer facing work• Monitoring and reporting on company margin profiles, by account type, on a monthly basis• Creating and distributing customer specific usage reports and management information on a monthly basis• Attendance at regular meetings with our 5 largest clients to present quarterly account reviews• Monitoring and reporting on the KPI requirements of our largest customer and presenting them to senior members of the client’s staff at quarterly review meetings • Tasked with making key decisions concerning account management – setting margin expectations and reporting directly to the Chairman and MD• Developing a continued and detailed understanding of the company back office software• Devising and implementing a pro-active customer service call cycle - features including multiple choice interactive call scripts created in Microsoft Excel Show less

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  Path intelligence

  Mar 2012 - Jan 2016

  • Responsibility for managing senior client relationships across EMEA and Asia Pacific and supporting the development of the global customer success team• Providing a pre-sales support link between sales and the customer delivery team; this includes both tender response and presentation as well as on boarding training with new clients• Creating client engagement strategies for all new clients and coaching junior relationship managers in how to deliver the programmes • Supporting the creation of a variety of marketing collateral such as brochures, website copy and blog posts• Writing and delivering presentations at industry events and seminars across the world highlighting the capabilities of our product along with commentary on the retail industry• A variety of project management responsibilities focussed on internal change management as well as delivery against selected strategic focus area projects Show less • Management of 20 key accounts with well over 100 stakeholders that require my time and interaction – duties centred around relationship management, core analytic work and driving a clear ROI for each client• Promoting renewals of subscriptions to the Path service by maximising our added value, and maintaining positive relationships • Coaching clients on the usage of a bespoke software package • Production of compelling yet simple presentation packs explaining complex dynamics and analyses of behaviours that are easy to engage with for the particular client audience• Self-directed project work orientated around internal process improvements including the creation of a workload management and analytics tool based in Microsoft Excel• Management and guidance of junior members of the team including workload distribution, motivation, time management, training and support Show less

  • Client Services Director

    Aug 2015 - Jan 2016

  • Strategy Consultant EMEA and Asia Pacific

    Jan 2015 - Aug 2015

  • Senior Insight Consultant UK

    Jun 2014 - Dec 2014

  • Consultant

    Mar 2012 - Jun 2014
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  Shoppertrak part of sensormatic

  Jan 2016 - May 2021

  ShopperTrak is the leading global provider of location-based analytics, offering insights into consumer behaviour to improve profitability and effectiveness. Through the use of analytics, ShopperTrak enables clients to better understand their customers, enhance the shopping experience, and ultimately increase traffic, conversion and transaction size.ShopperTrak is now part of Tyco Retail Solutions, the leader in retail performance and security solutions. Find out more at http://www.shoppertrak.com.As part of the ShopperTrak consulting team I am fortunate enough to work with both existing and potential clients in order to understand their commercial needs and collaborate with their teams to determine the right solution for them. Show less

  • Solution Vertical Leader - EMEA Business Development

    Oct 2020 - May 2021

  • Global Leader Regional Solution Management

    Dec 2019 - Oct 2020

  • Regional Solutions Manager EMEA

    Jul 2017 - Dec 2019

  • International Accounts Manager

    Sept 2016 - Jul 2017

  • UK Business Consultant

    Jan 2016 - Aug 2016
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  Ncr corporation

  May 2021 - Mar 2022

  Go to market product manager emea

  Bridging the gap between product management and front-line EMEA sales teams

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  Iterable

  Apr 2022 - now

  Leading Iterable’s Customer Success team in EMEA across our Emerging, Growth and Enterprise customer segments Leading an amazing team of Customer Success Managers who support, retain and grow a $6.5M+ book of business across SMB and Mid-Market brands accounts in EMEA and APAC

  • Director, Customer Success

    May 2024 - now

  • Senior Manager, Customer Success

    Apr 2022 - May 2024