Experience

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  Curves

  Nov 2006 - Jul 2010

  Fitness coach

  - Top sales team member all four years - Processed all membership paperwork, organized the file system, and took inventory- Led meetings about health, dieting, and supplements- Perfected time management skills through setting appointments, performing sales calls, and leading workouts - Gained sales experience through selling memberships and products and performing sales calls - Trained members on equipment and product use and new employees on the job process- Maintained a positive environment Show less

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  Ribbons and bows intimates

  Oct 2010 - Apr 2015

  Manager and buyer

  - Handled the daily shop management, including order fulfillment, and accounts payable, built strong relationships with the community, ensured high customer satisfaction, executed all marketing for the shop, and supervised 3 employees

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  Industrious

  Apr 2018 - Sept 2018

  - Planned professional development, and social and educational events, which assisted in higher NPS scores and higher retention rate- Processed all invoices and ensured sales completion- Handled internal budget tracking using Concur and internal budget template- Partnered with the facilities team to resolve maintenance requests - Led tours and assisted with the pre-and post-sale cycle, assisted with lease renewals- Partnered with HQ on special projects to implement throughout the company - Trained new teammates and assisted in leading training calls for locations nationwide- Screened resumes and scheduled phone interviews for hiring Operations Associates nationwide Show less - Won new business and maintained existing business. Achieved 90% occupancy goal and 75% retention- Managed vendors for any repairs and maintenance of facilities-related issues and made sure everything always ran smoothly throughout the space- Created a strong and energetic community within the coworking space to create a productive and positive work environment for all our members - Built strong relationships with members to ensure high customer satisfaction and resolved all member issues in a professional manner Show less

  • Operations Associate

    Jan 2017 - Sept 2018

  • Interim Community Manager

    Apr 2018 - Jul 2018
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  Flat track coffee

  Nov 2018 - Aug 2021

  Director of operations

  - Managed 13 staff to ensure we are providing the highest standards of customer service- Trained staff on sales tactics to increase average sales by over 42% - Implemented streamlined processes by reorganizing workflows, eliminating redundancies, and enhancing communication among the teams, resulting in thousands of dollars in payroll savings biweekly- All communications and marketing partnerships with enterprise wholesale accounts maintain 100% retention and Increased wholesale orders by over 70% by building engagement with current customers and building relationships to onboard new customers Show less

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  Paper

  Aug 2021 - Feb 2024

  Senior manager, customer success

  - $6M ARR book of business - built relationships with the first key accounts in OK, UT, LA, and NM- Overseeing 250 plus school sites to drive user adoption and meet district success plans - Implemented the program through all districts, trained new district and school administrators, and ensured a smooth onboarding process for customers- Collected data to inform KPI-driven action plans customized to each district, managed all QBRs and monthly checkin when needed to ensure partnership goals are on track - Consistent communication among clients and cross-functional with Sales, Marketing, CX, and Product teams to ensure the voice of the customer is being heard from all stakeholders in the district -Proactively manage customer issues and escalations when needed while keeping the customer information every step of the way until issue is resolved Show less

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  Checkmarx

  Feb 2024 - now

  Customer success manager for fed, sled, and enterprise accounts