Experience

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  Best western bolholt country park hotel

  Feb 2007 - Aug 2009

  Waitress

  I worked part-time as a waitress for 2 years, where I learnt many skills which helped secure my job during University. The staff worked as a large team during wedding receptions and christenings, helping prepare the decorations, set up the tables, tidy the function rooms, bring food and drinks to customers, seat customers at their allocated table, clear plates and glasses, then tidy the area at the end of the night before preparing for the next event. I also worked in the restaurant section, where I took food and drink orders off each table and ensured each customer was happy. I started this job at a young age and feel it increased my confidence significantly, built my interaction skills with others and provided me with a strong work ethic. Show less

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  The village bakery

  Mar 2009 - Sept 2010

  Shop assistant

  This fast paced job involved: • taking orders in the shop and via telephone• ordering food deliveries and delivering orders to customers• serving customers• using the till• keeping the bakery clean• restocking the shop• making hot and cold drinks• using the oven to cook food, make breakfasts, sandwiches, baguettes, salads and decorating the shop window.I found this job very challenging during busy periods yet I enjoyed developing my skills with food and improving my people skills. Through this job, I learnt how to handle stress and work efficiently in a small yet busy environment. Show less

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  Avon

  Sept 2010 - Feb 2011

  Sales representative

  • I worked as a sales representative for Avon, where I bought Avon products from the company and sold them to my clients• The pay was commission, which meant I had to develop a strong clientèle who I would rely on to buy Avon's products.

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  Arc inspirations

  Feb 2011 - Oct 2013

  Waitress

  Trio Bar and Grill, HeadingleyI worked here part-time whilst studying at University.Waitress - Restaurant, Bar, FunctionsKitchen and Bar Stock-takeGroup events at Headingley Carnegie StadiumMarketingTraining of newer members of the teamRestaurant Supervision

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  Her majesty's revenue and customs

  Aug 2012 - Aug 2012

  Work experience

  • I actively participated in the workplace and assisted and observed PaceSetter Practitioners as they rolled out the PaceSetter programme to a wide variety of work areas in HMRC; learnt how it can improve business operations and create a more efficient workplace through the delivery of improved productivity and quality for less resource.• Involvement in morning meetings that outlined the daily targets, discussed set tasks to complete and identified individual responsibilities, worked to tight deadlines, prepared presentations, organised staff transport, made bookings and arranged travel payments, took part in conference calls, voicing ideas and engaging in conversations with members of staff, worked both individually and in a team, observed leadership and team behaviour in the work environment Show less

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  Action volunteers

  Oct 2012 - May 2013

  Volunteer

  Action Volunteers is a student-led volunteering group which creates projects involving engagement with the wider Leeds community.We take part in after school clubs, residential projects, older peoples projects and weekend projects working with children and teenagers. We also arrange socials throughout the year which involves raising funds for the society, getting to know others and having fun!

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  Samaritans

  Jan 2013 - Sept 2013

  Volunteer

  • Volunteer shop assistant• Till duties• Manage cash• Organise shop display• Organise donated items• Sort through and steam clothes• Ensure shop stays clean and tidy• Samaritans charity

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  Oxfam

  Feb 2013 - Sept 2013

  Volunteer

  Shop Assistant:• Organise the window display and dress mannequins• Ensure the shop floor is clean and tidy throughout the day• Till duties• Clean and organise back rooms• Categorise new clothes and products to sell.• Cash up and count money at the end of my shiftSpringbank Primary School:Oxfam work with the staff and pupils at Springbank in many ways, as a way of raising money for and awareness of the charity. A recent project involved an Easter challenge where the pupils donated money and wrote a funny story; I then presented a person from each year group with a prize for their winning story. I have led school assemblies and interacted with a range of children through these Oxfam projects, which have been both enjoyable as well as beneficial.At Oxfam, we try and organise events in other locations, setting up stalls with items for people to buy. I also try and get people involved with Oxfam in any way they can, informing different people around Leeds with what we do and they too can help make a difference. Show less

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  Original volunteers

  Aug 2013 - Aug 2013

  Volunteer

  During my time here I:• taught English at 2 local primary schools• contributed in painting and building projects• provided food and drink for homeless people• visited various orphanages and looked after the children• donated clothes, toys and necessities• worked with other volunteers in helping improve the lives of those in Marrakech.We were encouraged to be independent and to use our own initiative. I enjoyed experiencing the Moroccan culture and knowing I was making a difference in a country much poorer than my own and where lives are challenged and struggled with on a daily basis. I believe the volunteers made a difference to a number of lives in Marrakech and the experience was extremely rewarding. Show less

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  Care uk

  Aug 2013 - May 2014

  Medical administrator

  Booking appointments, providing medical information, keeping track of patient waiting times, telephone enquiries, engaging with the emergency services and other medical practices.

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  Olympus print group ltd

  May 2014 - Aug 2015

  Account manager

  • I worked directly with my clients; built strong relationships and ensured to meet tight deadlines.• I introduced the company name change from ‘Olympus Labels’ to ‘Olympus Print Group’, which involved new branding and a rejuvenated company image.• I managed all social media accounts and lead our email campaigns, working to increase our online presence and responsible for enhancing our new website by writing content, organising photography and working with the design team to ensure high expectations were met.• I worked with the sales team to bring in new business, visited new and existing customers and attended business and networking events. Show less

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  Explore learning

  Aug 2015 - Oct 2021

  My role requires exceptional leadership skills & people management; I manage a team of assistant directors and tutors and my priority is to develop their skills and maximise their performance, through regular training, coaching, feedback, and continuous support.Daily use of CRM System, MS Teams, Power BI, Dropbox, OneDrive and Slack.• Responsible for my centre's overall performance strategy and delivery, which is measured by membership growth through sales and member retention.• Tutor management including recruitment, inductions, training, feedback, consistent support• Negotiating with local businesses to develop brand awareness• Schedule and deliver interactive lessons for the community, libraries, children's clubs and local schools.Key Achievements• Developed six of my tutors to be promoted to the Assistant Director position.• Implemented a strong referral culture in my current centre which contributes to up to 50% sales every month.• Helped write and deliver our sales and marketing training ‘Creating Ambassadors’ to over 60 colleagues.• Selected to be part of the company’s mentor scheme and was mentored by the Operations Director.• Completed my Train The Trainer course in August 2017 Show less Explore Learning has Maths and English tuition centres across the UK, for children ages 5-14.My role as an Assistant Director involves:• Daily running of the centre and tutoring children• Driving the centre's growth by introducing new members and member retention• Holding trial sessions and parent meetings• Tutor management including rota, pay, appraisals, recruitment and training• Internal and external marketing for Explore including scheduling and holding community events and liaising with businesses• Interacting with the community, libraries, children's clubs and local schools• Holding interactive lessons in local primary schools• Lesson planning and holding workshops including Creative Writing, Maths, 11+ and Succeed In Secondary Show less

  • Centre Director

    Nov 2017 - Oct 2021

  • Assistant Director

    Aug 2015 - Nov 2017
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  Infinity

  Oct 2021 - now

  Leadership• Manage the training team, provide regular feedback and work with the team to deliver a high standard of training• Oversee the planning and delivery of both internal and external training programmes with a strong focus on feedback and review to evolve the training offering.Training Content & Product Knowledge• Ensure that changes to the product are reflected in training collateral including decks, videos and our resource library. Own and optimise the customer training resources. • Play an instrumental role in product development by collecting feedback via customers, staff and your own experiences, and delivering these via the appropriate feedback channels. • Support adoption of our product roadmap by evolving the training offering and leading the internal adoption of new features. Metrics & Evolution• Track and report on key training metrics/KPIs in order to identify trends, forecast demand and correctly allocate resource.• Foster a culture of feedback within the team with regular peer and colleague observations to identify opportunities for improvement. • Maintain excellent client and internal relationships. Show less Infinity is a cloud-based call intelligence platform, and an integral part of the technology stack for marketing, sales, and contact centres.I take overall responsibility for the planning, co-ordination, and delivery of training sessions for clients and staff.Training Delivery• Deliver insightful and impactful product and feature specific training both internally and externally.• Proactively drive the adoption of training programmes by working collaboratively with other teams in order to identify opportunities for training at key points in the customer journey.• Support business growth by integrating training into the risk and deal functions of CS, with the overall aim of improving customer value and advocacy.• Oversee and optimise the internal onboarding training programme company wide. Proactively identify internal TNA and develop strategies to improve utilising internal and external resource.Regular use of Salesforce, MS Teams, Sharepoint, Google Ads & Analytics. Show less

  • Education Manager

    May 2022 - now

  • Training Specialist

    Oct 2021 - Apr 2022