Experience

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  Watermelon group

  Nov 2016 - Apr 2017

  Operations supervisor

  Supervised and supported the completion of multiple successful events & conferences for Watermelon Events and PEPO Events.Supervisor at the International Congress of Joint Reconstruction (ICJR) 2019.Supervisor for Burjeel Group Guinness World Record Breast Cancer Day 2019.Supervisor for Burjeel Group events such as 4TS Conference 2019 and Diabetes Walk 2020. Supervisor at the International Congress of Joint Reconstruction (ICJR) 2020.

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  Vfs global

  Sept 2017 - Sept 2018

  Visa officer

  - Based at Schengen Visa Application Centre in Dubai, processed visa applications forSchengen states; France, Germany, and Switzerland. - Specialised in French Visa Applications - Handled back-end to front end operations- Liaised with multiple Schengen embassies and consulates. - Reviewed visa applications to check the accuracy, completeness, and integrity of paperwork - Guided applicants through the processes of obtaining visas and required documentation - Supported applicants through the visa process and helped correct various issues - Fostered operational efficiency and compliance with company policies through effective coordination ofvisa activities - Maintained current knowledge of immigration laws to provide qualified advice for applicants - Analyzed documents and identified pertinent issues for clients - Received two awards for outstanding service during my tenure Show less

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  Emirates

  Sept 2018 - Dec 2020

  Airport operations

  - Responsible for operations at check-in counters & boarding gates. - Extensive knowledge of airport operations and flight management systems- Skilled in MACS software to prepare pre and post-departure reports, passenger manifests, check inpassengers, and issue boarding passes.- Created positive start to passenger trips by greeting passengers and providing seamless check-in andticketing experience.- Performed team leader/CSTL functions to ensure departures of aircraft at busy periods with 50-120 dailydepartures.- Verified identification, visa's and travel documents to efficiently board passengers for on-time departure.- Provided high level of customer service to each person by using active listening and effective interpersonalskills- Resolved customer requests, questions and complaints by analyzing individual situations and providingappropriate solutions to travel issues and conflicts- Established and cultivated relationships with roughly 50 airline partners. Show less

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  Elevate&co

  Dec 2020 - now

  Senior experience manager