Experience

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  Seer software solutions pvt ltd.

  Jan 1999 - Jan 2001

  Software engineer

  Designed and developed healthcare management systems.

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  Computer software & solutions international llc

  Sept 2001 - Aug 2003

  Senior software engineer

  Was part of MAX RAD ( Rapid Application Development) team) as a Key developer ( Microsoft Technologies) in delivering high quality software solutions for industries in insurance domain.

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  Wipro

  Aug 2003 - Aug 2007

  Project manager

  Played key role in development and testing of products and application for Microsoft R&D. Key applications which I led in portfolio were, world’s largest implementation of Siebel by Microsoft for Sales and its surrounding applications. Worked from Redmond for about an year managing both offshore and onshore teams.

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  Microsoft

  Aug 2007 - Mar 2010

  Test manager
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  Optum

  Mar 2010 - Dec 2011

  Project manager

  Led the technical program management team comprises of teams in India and US delivering on customer support systems and solutions.

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  Microsoft

  Dec 2011 - Oct 2021

  Senior software engineering manager

  Key Result Areas:• Leading an engineering team to deliver high quality features for Microsoft Dynamics 365 product.• Driving the team with Service and Support health of the product as a part of core priority with the target of ultimate customer satisfaction.• Supervising a team of 30 + for ensuring the achievement of the deliverables in complex and high-stakes environments.• Drove the team in automating the build, test, packaging and deploy pipeline using Azure DevOpsSignificant Accomplishments:• Ensured an on-going awareness of emerging developments and trends in the technology landscape through measures Service and Support Excellence.• Engaged in achieving 99.99 % Availability and Performance SLA of Dynamics 365 product.• Instated maturity models for people development and application stability which included knowledge transfer, change management and service level agreements.• Reduce 25% cost year over year by supervising the designing & development of key tools & automation frameworks for Dynamics 365 Sales which helped in reducing manual test effort by 95%• Mastered Performance Engineering Philosophy and helped to improve performance by 15% Built a PaaS solution, Sales Data Hub (SDH) which was envisioned to consolidate data from CRM and CRM surround applications & evolve as a single data platform for downstream systems. SDH is developed using Azure Technology (Worker Roles & SQL Database). Played key role in E2E engineering activities – developing production ready high-quality code, Test for functionality, performance, scale and E2E manageability. Show less

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  Salesforce

  Oct 2021 - now

  Senior manager