Experience

• 

  Ceb, now gartner

  Feb 2010 - Apr 2013

  CEB is the leading member-based advisory company. By combining the best practices of thousands of member companies with our advanced research methodologies and human capital analytics, we equip senior leaders and their teams with insight and actionable solutions to transform operations.• Identifying client needs and determining appropriate response across a pool of 250 clients in Australia and New Zealand• Creating and executing on proactive service plans to support service and revenue goals• Coordinating across the practice to track and prioritise client needs throughout the membership base• Delivering virtual and live presentations to clients across the HR, Communications, and Customer Service space Show less

  • Advisory Specialist - HR and Sales, Marketing & Communications

    Sept 2011 - Apr 2013

  • Business Development Representative

    Feb 2010 - Sept 2011
• 

  Logmein

  Apr 2013 - Aug 2015

  Inside sales account manager

  Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices. Our award-winning solutions are easy to try, buy and deploy from any web browser with an Internet connection. Over 125 million devices worldwide have connected to a LogMeIn service.• Maintain existing relationships with our clients• Identify areas for growth within current accounts to build broader opportunities for us to work with our existing client base• Source new sales opportunities through inbound lead follow-up and outbound calls and emails• Understand customer needs and requirements and how they fit into LogMeIn products• Build the customer base across Australia and New Zealand as well as Asia Pacific Show less

• 

  Paypal

  Aug 2015 - May 2018

  Bdm

  PayPal is the faster, safer way to pay and get paid online, via a mobile device and in store. The service gives people simpler ways to send money without sharing financial information, and with the flexibility to pay using their account balances, bank accounts, credit cards or promotional financing. With 132 million active accounts in 203 markets and 26 currencies around the world, PayPal enables global commerce, processing more than 7.7 million payments every day. • Source new sales leads and follow up marketing activities to identify opportunities• Understand customer requirements and provide a payment solution for various online and offline channels then build a proposal to present to the customer• Manage a diverse range of clients once on board and proactively identify issues while also dealing with client queries Show less

• 

  Dext

  Sept 2018 - Apr 2020

  Account manager - covid-19 redundancy

  Dext (formerly Receipt Bank) was founded in 2010 and has been disrupting bookkeeping ever since. Backed by Insight Ventures with over 5,000 partner firms worldwide, we maintain a growth rate of 100%+ year-on-year. We are a global company with at team of 300+ in offices in London, Washington DC, Sydney, Cape Town, Slovenia, Bulgaria and Paris – and that list is only looking to get longer.- Drive growth amongst a client base of approximately 325 accounts by delivering in person and online demonstrations and presenting a solution to move clients from our base solution to more advanced solutions/add-ons- Retain the existing client base and minimise churn of active accounts by identifying risks and delivering value constantly Show less

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  Jamf

  Jun 2020 - now

  Jamf, the standard for Apple in the enterprise, extends the legendary Apple experience people love to businesses, schools and government organizations through its software and the 100,000 members of Jamf Nation, the largest community of Apple IT admins in the world.

  • Senior Customer Success Manager

    Mar 2024 - now

  • Customer Success Manager II

    Mar 2021 - Mar 2024

  • Customer Success Manager

    Jun 2020 - Mar 2021