Experience

• 

  Best buy

  Nov 2009 - Nov 2013

  Creating content for the official Best Buy Mobile blog. Responsible for coaching and training a team into development excellence. Handle retailer-carrier activation process. Troubleshooting of mobile phone technology. Through asking questions, establish understanding of the wants, needs, and desires of clients to match them with the correct solution. Handle mobile phone insurance claims. Extensive knowledge of mobile phone hardware and software.

  • Technical Writer, BestBuyMobile.com

    Feb 2013 - Nov 2013

  • Mobile & Connectivity Lead

    Nov 2012 - Nov 2013

  • Best Buy Mobile Consultant

    Nov 2009 - Nov 2012
• 

  At&t

  Dec 2013 - Sept 2014

  Retail wireless consultant
• 

  Bricksimple llc

  Dec 2014 - Feb 2016

  Software engineer, android and wearables

  Platforms developed on: Android, Google Glass, iOS, ODG AR headset, Unity, Ubuntu (backend)

• 

  Willowtree

  May 2018 - Jan 2021

  Trees Without Degrees is an Employee Resource Group at WillowTree for those who have non-traditional educational or professional backgrounds for their current or aspirational field. The first task initiative the group pursued was building the companies formal apprenticeship program. Ensured that non-traditionally educated employees feel welcomed and heard. Responsible for professional development of non-traditionally educated employees.

  • Mid-Level Software Engineer

    Jan 2020 - Jan 2021

  • Software Engineer

    Mar 2016 - Jan 2020

  • Founder & Chair, Employee Resource Group

    May 2018 - Dec 2019
• 

  Willowtree

  Apr 2021 - May 2023

  We want to make a future where WillowTree employees affected by chronic physical or mental health conditions, whether personally impacted or as a caregiver/supporter, can sustain and grow their personal and professional well-being.• Coordinated member activities (open member sessions, facilitated member topic sessions, events, happy hour, leadership meetings)• Secured the participation of new members, growing the group's membership by 10% and implementing a "Welcome 1:1" policy• Expanded the ERG leadership team headcount from one to three by developing a change plan to onboard and develop two additional ERG leaders• Created and defined leadership job descriptions, responsibilities, and recognition plans• Maintained group momentum within the group and across the organization by identifying the top influencers from across the business and building mutually beneficial relationships with them• Ensured that the ERGs activities support its mission, goals, and objectives by re-norming on goals/objectives quarterly and measuring how we performed against benchmarks Voice and Belonging score on annual inclusion survey• Ensured that the ERGs activities are aligned with organizational business objectives by reviewing and aligning twice each year (May/Dec)• Developed strategy for how the ERG selects executive sponsors, interviewed and onboarded an executive sponsor• Acted as a spokesperson for the ERG both internally within WillowTree and externally through my personal brand• Served as a trusted advisor to leadership on both workplace and business issues by coordinating member sentiments and providing practical guidance on policy related to disability or having different needs• Coached team members from the apprentice to C-level on best practices to be inclusive of the neurodiverse community• Acted as a role model for ERG members Show less

  • Senior Software Engineer

    Jan 2021 - May 2023

  • Chair & Treasurer, Employee Resource Group

    Apr 2021 - Mar 2023