Experience

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  Vietinbank

  Jun 2003 - Mar 2017

  1.Project Overview:- Objectives: Vietinbank wants to build a new datacentre meet ANSI TIA-942 Tier3 Standard.- Deliverables: A modern Tier3 DataCentre has space of 2700 sqm.2.My Duty: - Make Business Case, Site Selection, Project Procurement staff, Manage and Deploy project successful. 3.Knowledge Requirement: - Experience in Operating Datacenter.- Understand Datacentre Standards: ANSI/TIA-942, TCVN 9250- Knowledge about DC Design & Build: CDCP, CDCS, CDCE, Datacenter Infrastructure Management, Data Center Certified Associate- have knowledge about Data Centre Operations / Governance: CDFOM, ITIL framework, Energy managers - Facility managers- Project Management Knowledge: PMP Certificate.- Procurement specialist. Show less Vietinbank has about 150 branches & 20000 staff. I have been working for VTB in 15 years with multitasking & Specialist Roles:- Datacenter Operation: + 06 years working for DC Operation team: Administrator, monitoring, tunning and improving IT system... + Write DC SOPs and Training in-house for Operation team.- 04 years working as Internet Access Administrator Role: + Collection Requirement from all stakeholders. + POC and select the best effective Solution. + Deploy Project with my team. + Write documents for administration and operation Concentrator Internet System. - 07 years working as ITSM System Administrator Role: + Administration VTB ITSM system: HP solution with tools BSM9, SM9, OM9, NNMi, Sitescope, Diagnostic... Crystal Report tools & Solarwinds Solution. + Write documents for administration and Operation team. + Write guiding documents for the Services Desk Team. + Training in-house for SD and Operation teams.- 10 years working as System Monitoring & Integrated Role: + Code Powershell Scripts to monitor more than 2000 Windows Servers. + Using SNMP Trap and Customize the message for monitoring more than 500 ESXi Servers, many switch L2/L3 types. + Integrated individual monitor systems to BSM main dashboard for concentrator monitoring solution. + Report Metric of System Monitoring and tunning the monitoring systems. + Experienced on Systems Monitor: SolarWinds Orion, Tibco Hawk, IBM Tivoli... - 05 years working with VMware Solution (v4/5/6): Design, Deploy, Operation - monitoring - troubleshooting, Report and write SOP. - 07 years working as Network, Firewall Administrator Role.- 03 years working as Windows Solution System Administrator: AD, Exchange 2007, MOM, SMS admin Role.- Do Security for policy of Internet, Data Center, Server and Network systems with CISSP experience. Show less Objectives: VietinBank wants to deploy a centralized management application with Internet Bankingmodule and ATM system.Deliverables: Transaction monitoring, fraud transaction in InternetBanking modules and ATM systems.Initiating: Identify stakeholders, gather and perform analysis requirements for the projectPlanning: Create WBS, develop the schedule, and plan resource.Executing: Develop and manage the team.Controlling: Control schedule. Control quality. Verify scope. Make performance report.Closing: Handoff final services. Create lessons learned. Show less Objectives: Vietinbank wants to apply the ITSM framework for managing Information TechnologyServicesDeliverables: 05 processes in ITSM framework has been applied: ServiceDesk, Event Mgt, Incident Mgt,Problem Mgt, Knowledge Mgt.Initiating: Identify stakeholder, Gather and perform analysis requirements for the project.Planning: Create WBS, develop Schedule.Executing: Stakeholder’s expectations were managed closely.Controlling: Control schedule. Control quality. Make performance report.Closing: Handoff final services. Create lessons learned. Show less Objectives: Vietinbank wants all end users can access the internet to perform banking services.Deliverables: Around 10,000 users have accessed the internet via 03 Centralized areas in HN, DN, HCM.Initiating: Identify stakeholders, Perform analysis to gather requirements for the projectPlanning: Created WBS. Plan Resources.Executing: manage the project team, communication, quality assurance.Controling: Control quality, control scope, Make performance report.Closing: Confirm the work was completed according to the requirements of stakeholders. Show less

  • Ciputra Data Center - Project Team Member

    Sept 2014 - Mar 2017

  • System Specialist / Project manager

    Nov 2001 - Mar 2017

  • Centralized Application Management Project, Project Technical Specialist

    Sept 2012 - Apr 2013

  • ITSM Project, Project Team Member

    May 2009 - May 2010

  • Centralized Internet Access for Vietinbank System Project - Project Manager

    Mar 2008 - Apr 2009

  • Core Banking Replacement project - Command Center - Role Project Team Member

    Jun 2003 - Sept 2006
• 

  Vietcombank

  Apr 2017 - now

  Vietcombank has a PMO to lead Strategies Program with more than 50 critical Projects like CB replacement, TF, LOS, CRM, ITSM, Digital Banking… I am a member of PMO with Role:● Presentation to Board of Management, Board of Director monthly's program status report ● Responsible for giving advise to BOD like Budget, Cost, Resources for the portfolio ● Responsible for ensuring Senior Stakeholder management and the higher level of customer satisfaction ● Responsible for Program Management & Governance. Alignment entails top-down vision, goals, objectives from Business Strategy flowing through to successful completion of projects for Program objectives ● Experience in Program planning to manage multiple cross-functional projects using standard tools like Microsoft Project Plan, Collaboration and orchestrate projects, resources, timescales, monitoring and control ● Capability to assess and identify Program risks, gaps and propose a mitigation plan and solution ● Capability to design operational changes and capable of tracking, and reporting of program performance using various Status dashboards and measure KPIs ● Quickly understand complex issues, clearly articulate the impacts to stakeholders and develop a plan of action. ● Competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results in focus and inspirational leadership. ● Experience to Accomplish, strategic objectives through multiple project activities. Perform liaison activities with Senior Management and collaborating with various stakeholders including partnering with the Banks Program Management Office, Banks Product Business Team, and Account teams ● Have knowledge of digital technologies especially in Internet and Mobile banking for Corporate Banking Show less

  • Transformation Initiative Management Specialist

    Mar 2025 - now

  • Project Management Office (PMO) Professional

    Apr 2018 - now

  • Project Manager Program Management Office

    Jan 2019 - Mar 2025

  • System Specialist / Project Manager

    Apr 2017 - Mar 2018