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Daniel Smith

Daniel smith

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location of Daniel SmithUnited States
Phone number of Daniel SmithView Mobile No.
Followers of Daniel Smith701 followers

  • Timeline

  • About me

    Dynamic Program Leader | Inspiring Teams to Deliver Exceptional Customer Experiences | PMP Certified

  • Education

    • Uab collat school of business

      2018 - 2020
      Bachelor of science - bs information systems

      Activities and Societies: Presidential Honors List Concentration in Cybersecurity Management

    • Auburn university

      2013 - 2015
      Electrical and electronics engineering

      Activities and Societies: Music and Business Minors, Chamber Choir

    • Frostburg state university

      2013 - 2013
      Electrical and electronics engineering

      Activities and Societies: University Choral, Dean's List

  • Experience

    • Joshpncrew custom computers

      Oct 2008 - May 2012
      Small business owner

      Personally Designed, Sold, Ordered, Assembled, Configured, Tested, Packaged, Shipped, and Provided Client Support for Custom Computer Systems for both Individuals and Businesses Worldwide

    • Self-employed

      Oct 2008 - May 2012
      Computer overclock hardware, software & cooling optimization

      Overclocking, Stability, Speed, Efficiency, and Cooling TestingRecieved Over 50 Verified 1st-Place-Worldwide Hardware Speed Benchmark RecordsTested Hundreds of Hardware CombinationsTested Systems with Air, Water, Single Stage, Cascade, Dry Ice, and Liquid Nitrogen Cooling MethodsOptimized Windows OSes from Windows XP to Windows 8

    • Lakewood presbyterian church pca

      Sept 2010 - May 2012
      Pianist/lead vocal team member

    • Holy cross-st philips episcopal church

      Aug 2012 - Aug 2013
      Organist

    • Park place united methodist church

      Aug 2012 - Dec 2012
      Pianist/choir director/soloist

    • Faith presbyterian church (pca)

      May 2013 - Aug 2013
      Pianist

    • West point first baptist church

      Feb 2014 - Feb 2015
      Pianist/accompanist

    • Best quality productions llc

      Dec 2014 - Sept 2016
      Operations manager

      Manage Electronics Product Line, Branding, Trademarks and Patents, Production, Advertising, Shipping, Delivery, Customer Service and Satisfaction.

    • Independent contractor

      Oct 2016 - Mar 2017
      System consultant

      Providing IT Services to the Birmingham Area Private Schools

    • I.t.e. computer consulting

      Mar 2017 - Oct 2017
      Network engineer

      • Conducted routine on-site maintenance visits, managing client expectations and ensuring the successful delivery of technology projects and service quotes.• Advised on best practices and recommended hardware, software and services to fit business needs and support growth.• Designed and implemented tailored hardware and software solutions for diverse industries, including legal, accounting, private education, early learning centers, churches, hospitality, and manufacturing sectors.

    • Dataperk

      Oct 2017 - Oct 2020
      Server and systems engineer

      • Served as a key member on both the Server Team and Security Team, specializing in server migrations, client audits and process documentation.• Directed full project lifecycle management, including scope definition, cost control, technical coordination, client engagement, implementation, and project closeout activities.• Developed comprehensive guides and documentation for technical systems to support project deliverables, catering to both internal and external stakeholders.• Conducted client audits and managed services consulting projects, collaborating closely with account managers and sales teams to align technical solutions with business objectives.• Created and delivered training sessions for technical team members, focusing on server setup, migrations, and overall best practices to enhance team capabilities. Show less

    • Acci - american computer consultants, inc.

      Oct 2020 - May 2021
      Senior system engineer

      • Conducted comprehensive client assessments to identify technology requirements and provided strategic engineering advice.• Delivered with expertise on project scope, schedules, and budgets to support business client initiatives effectively.• Mentored and trained helpdesk team members on troubleshooting methodologies, operational processes, and technical solutions, enhancing team proficiency and client engagement.• Managed client relationships by maintaining clear communication on project timelines, progress, and deliverables, ensuring alignment with expectations.• Oversaw end-to-end project management, from planning to execution, ensuring seamless delivery of technology solutions for business clients. Show less

    • Medallia

      Jun 2021 - now
      Program manager

      • Lead and mentor teams for Fortune 100 and Fortune 500 companies in the development and deployment of enterprise software solutions, delivering critical business insights and value for large-scale customer experience programs.• Drive seamless integration and achieve high-impact results through strategic cross-functional collaboration.• Cultivate and maintain strong partnerships with client executives and management teams, consistently delivering tailored solutions that significantly enhance customer satisfaction and loyalty.• Develop and execute comprehensive program roadmaps, driving exceptional customer value and ensuring alignment with client business goals.• Leverage a deep understanding of client business objectives to spearhead impactful product enhancements and implement data-driven decision-making processes.• Serve on the PMO leadership team, driving the adoption of PM management platforms and enhancing organizational efficiency.• Present to and coach other PMs on best practices and PM tools and tips, fostering a culture of continuous improvement and operational excellence. Show less

  • Licenses & Certifications

    • Comptia a+

      Comptia
      Jan 2020

    • Comptia security+

      Comptia
      Jan 2020

    • Certified associate in project management (capm)

      Project management institute
      Jan 2021

    • Altaro vm backup advanced professional

      Altaro software
      Apr 2019

    • Project management professional (pmp)

      Project management institute
      Mar 2024

    • Comptia server+

      Comptia
      Jan 2020

    • Nse 3 network security associate

      Fortinet
      Sept 2019

    • Medallia cx pro certification

      Medallia
      Feb 2022

    • Comptia network+

      Comptia
      Jan 2020

  • Honors & Awards

    • Awarded to Daniel Smith
      2024 Quality Champion Award Medallia Dec 2024 For above and beyond implementation of quality management with a Fortune 100 client championing best practices and quality delivery outcomes for exemplary customer experience.
    • Awarded to Daniel Smith
      Mega Medallian Medallia Dec 2024 Recognized by the executives in a company-wide meeting as a Mega Medallian! "This means you made an outsized impact on our business AND did so in a way that exemplifies our values." From "Relentlessly Create Customer Value" -"We are in business to help our customers succeed, so we bring the full power of our innovation, service capability, and expertise to deliver for them. We understand every experience is an opportunity to build trust, form relationships, and create meaningful… Show more Recognized by the executives in a company-wide meeting as a Mega Medallian! "This means you made an outsized impact on our business AND did so in a way that exemplifies our values." From "Relentlessly Create Customer Value" -"We are in business to help our customers succeed, so we bring the full power of our innovation, service capability, and expertise to deliver for them. We understand every experience is an opportunity to build trust, form relationships, and create meaningful value." Show less

  • Volunteer Experience

    • Cadet

      Issued by Civil Air Patrol on Sept 2008
      Civil Air PatrolAssociated with Daniel Smith