Experience

• 

  Cma cgm agencies (india) pvt ltd (mumbai - nhava-sheva)

  Dec 2004 - Nov 2006

  Information technology executive

  Responsible for the implementation, configuration, and maintenance of all IT systems within the organization.Accomplishments:• Implemented and migrated Mumbai office and all ICDs to CMA CGM’s online Portal – LARA.• Independently installed and configured the firewall and made Online Application Portal run successfully at all branches across the country.• Designed, developed, and always updated the Intranet website for the company.• Trained Logistics, Documentation, Booking, Finance, Operation team on how to use their modules in LARA.• Designed and implemented the network layout for the Mumbai office • Assisted the management in framing the IT policy for the company in line with the Statutory Audit requirements Show less

• 

  Cma cgm systems - ccs [ dubai ]

  Dec 2006 - Jan 2008

  System support executive

  Responsible for a team of six members that provided support to agencies across Europe, Middle East, Far East, Africa, and Asia for the LARA (Line and Agents Real time Application) application.Accomplishments: • Managed service requests originating from users and worked with agencies globally to resolve issues in a timely manner. • Configured firewalls and ensured a 100% uptime for the LARA web application. • Ensured a thorough understanding of CMA-CGM Systems applications by conducting training. sessions for new recruits and implementing regular knowledge transfer exercises.• Identified risks for business continuity and worked to establish a professional and friendly working environment to achieve required targets. Show less

• 

  Cma cgm group agencies (new zealand) ltd

  Mar 2008 - Mar 2024

  Accomplishments:• Group project deployment and co-ordination across New Zealand, Fiji (Neptune Pacific Direct Line), New Caledonia, and the Pacific Islands, providing support to customers and staff through business transitions. • Strong technical writing skills honed after authoring over 50+ Standard Operating Procedures.• Continuous monitoring and improvement of processes, ensuring performance goals are met.• Supported senior management teams with various business change initiatives and agency transformation by leading the fine-tuning of operations and embedding of process restructuring.• Designed, documented, executed, and maintained Business Continuity Plans for the agency.• Set, measure and report on Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Show less Key achievements:• Worked with Senior Management Team and Regional Heads to continuously improve on the quality of the bookings and Original and Waybills.• Trained staff on how to use our group applications more effectively and efficiently. How to work smart rather than hard.• Sharing monthly KPI figures with the team and giving them solutions on how to improve the percentages.• Implemented collaborated working structure. • Involved in transitioning the work to Shared Service Center (back office) in India. Show less Key achievements:• Created How-To guides for different modules which helped staff to identify and rectify the issue at the earliest.• Support clients and staff in the usage of various third-party EDI applications like INTTRA, GTN, CARGO WISE and CARGO SMART to resolve queries and deliver an excellent customer experience. • Involved in training our customers on how to use our Group online systems effectively and efficiently.• Providing application support to all staff.• Helped to increase the KPI percentage of the usage of web platform. • Created user-friendly guides for all web base customers. Show less

  • Quality Process and Development Manager

    Aug 2020 - Mar 2024

  • Service Delivery (Export / Import) Manager

    Jul 2012 - Aug 2020

  • Systems Support and Training Manager

    Mar 2008 - Jul 2012
• 

  Bunnings warehouse

  Jul 2024 - now

  Customer service specialist

  As a Customer Support Associate at Bunnings Manukau, I play a vital role in ensuring a seamless and positive experience for all customers. My responsibilities include managing transactions, welcoming customers, providing guidance, and supporting new staff through training initiatives.KEY RESPONSIBILITIESCustomer Engagement: • Greet customers warmly upon arrival and create a welcoming environment. • Assist customers by directing them to the correct aisles and providing product knowledge as needed.Cash Handling: • Operate tills accurately, process transactions efficiently, and handle cash in compliance with company policies. • Address any payment-related concerns promptly and professionally.Staff Training: • Train new team members on how to use tills, including various functions and company-specific protocols. • Provide ongoing support and mentorship to ensure team confidence and competence.Operational Support: • Monitor customer flow and offer assistance to those in need. • Contribute to maintaining the cleanliness and organization of the store environment.SKILLS AND COMPETENCIESCustomer Service Excellence: • Strong interpersonal skills to engage and assist customers effectively.Technical Proficiency: • Familiarity with till operations and the ability to train others in its use.Team Collaboration: • Experience working as part of a team and supporting colleagues in a dynamic retail environment.Attention to Detail: • Accuracy in handling cash and managing till operations.Problem-Solving: • Ability to address customer queries and provide swift, effective solutions. Show less