Mariya Trusova

Mariya trusova

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location of Mariya TrusovaHelsingborg, Skåne County, Sweden
Followers of Mariya Trusova186 followers
  • Timeline

  • About me

    Productivity Consultant at Atea Sverige

  • Education

    • Inchicore college dublin

      2014 - 2017
      Theatre studies drama/theatre arts and stagecraft
    • International baccalaureate

      2006 - 2010
  • Experience

    • Ibm

      Nov 2010 - Aug 2014

      During my time as a Continuous Improvement Lead, I set up and developed the role by creating processes around a new Service Desk. Managed and led an international group towards improvement in different systems. Oversaw and contributed to the update of a Knowledge Management database. Provided daily reports on enhancements and addressed quality issues. Working on and overseeing both individual and team projects. Providing updates for the customer and meeting their required targets. Guiding and motivating the team, providing feedback and setting up individual goals for development.

      • Continuous Improvement Lead

        Apr 2014 - Aug 2014
      • Team Lead End2End

        Sept 2013 - Apr 2014
      • Incident Coordinator

        Mar 2012 - Sept 2013
      • RFS Management

        Dec 2011 - Mar 2012
      • E2E Management

        Jul 2011 - Mar 2012
      • Service Desk Agent

        Nov 2010 - Jul 2011
    • Atea sverige

      Jul 2018 - now
      • Productivity Consultant

        Nov 2019 - now
      • Service Desk Analyst

        Jul 2018 - Nov 2019
  • Licenses & Certifications

    • Copilot for microsoft 365 technical champion

      Microsoft global partner solutions (gps)
      Jun 2024
      View certificate certificate