Experience

• 

  Ibm

  Nov 2010 - Aug 2014

  During my time as a Continuous Improvement Lead, I set up and developed the role by creating processes around a new Service Desk. Managed and led an international group towards improvement in different systems. Oversaw and contributed to the update of a Knowledge Management database. Provided daily reports on enhancements and addressed quality issues. Working on and overseeing both individual and team projects. Providing updates for the customer and meeting their required targets. Guiding and motivating the team, providing feedback and setting up individual goals for development.

  • Continuous Improvement Lead

    Apr 2014 - Aug 2014

  • Team Lead End2End

    Sept 2013 - Apr 2014

  • Incident Coordinator

    Mar 2012 - Sept 2013

  • RFS Management

    Dec 2011 - Mar 2012

  • E2E Management

    Jul 2011 - Mar 2012

  • Service Desk Agent

    Nov 2010 - Jul 2011
• 

  Atea sverige

  Jul 2018 - now

  • Productivity Consultant

    Nov 2019 - now

  • Service Desk Analyst

    Jul 2018 - Nov 2019