Marcela Solera

Experience

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  TransUnion Costa Rica

  May 2005 - Jan 2007

  Executive Administrative Assistant

  • Developed and implemented an efficient filing system, reducing document retrieval time by 30% andimproving overall organization.• Prioritized administrative processes resulting in 20% increase in departmental efficiency.• Managed executive budgets and reconciled corporate credit card statements, resulting in areduction in expenses and improved financial accuracy.

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  Ford Motor Company / Percepta LLC

  Mar 2011 - Sept 2015

  Quality Assurance Specialist

  • Boosted agent performance by 20% through proactive monitoring and recommending correctiveactions.• Conducted thorough audits and identified areas of improvement, resulting in an increase in overallcustomer needs goals.

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  Percepta

  Sept 2015 - Mar 2024

  Senior Sales Performance Zone Manager

  • Increased Ford region sales by 15% by coordinating with regional managers and implementingperformance improvement strategies.• Facilitated consultations with 50+ Ford Dealerships partners to achieve an increase in revenue, surpassingtargets and driving the company's market share growth.• Acted as primary liaison between Ford and its dealerships, understanding unique needs anddelivering value to both parties, resulting in increased revenue and customer satisfaction.• Served as a subject matter expert in all aspects of connected services, mobile app, and loyaltyprograms, supporting improvement efforts and meeting performance targets. Show less

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  Maritz

  Mar 2024 - now

  Pre-Owned Sales Performance Manager