Marcela Solera

Marcela Solera

Executive Administrative Assistant

Followers of Marcela Solera801 followers
location of Marcela SoleraRockledge, Florida, United States

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  • Timeline

  • About me

    Pre-Owned Sales Performance Manager @ Maritz for GM | Bilingual, Dealer Management, Driving Growth

  • Education

    • Eastern Florida State College

      2016 - 2021
      Bachelor of Applied Science - BAS BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES 4.0GPA
    • Universidad Latina de Costa Rica

      2004 - 2006
      Civil Engineering Civil Engineering
  • Experience

    • TransUnion Costa Rica

      May 2005 - Jan 2007
      Executive Administrative Assistant

      • Developed and implemented an efficient filing system, reducing document retrieval time by 30% andimproving overall organization.• Prioritized administrative processes resulting in 20% increase in departmental efficiency.• Managed executive budgets and reconciled corporate credit card statements, resulting in areduction in expenses and improved financial accuracy.

    • Ford Motor Company / Percepta LLC

      Mar 2011 - Sept 2015
      Quality Assurance Specialist

      • Boosted agent performance by 20% through proactive monitoring and recommending correctiveactions.• Conducted thorough audits and identified areas of improvement, resulting in an increase in overallcustomer needs goals.

    • Percepta

      Sept 2015 - Mar 2024
      Senior Sales Performance Zone Manager

      • Increased Ford region sales by 15% by coordinating with regional managers and implementingperformance improvement strategies.• Facilitated consultations with 50+ Ford Dealerships partners to achieve an increase in revenue, surpassingtargets and driving the company's market share growth.• Acted as primary liaison between Ford and its dealerships, understanding unique needs anddelivering value to both parties, resulting in increased revenue and customer satisfaction.• Served as a subject matter expert in all aspects of connected services, mobile app, and loyaltyprograms, supporting improvement efforts and meeting performance targets. Show less

    • Maritz

      Mar 2024 - now
      Pre-Owned Sales Performance Manager
  • Licenses & Certifications

    • Executive Bilingual Administrative Assistant

      Colegio Vocacional Monseñor Sanabria
      Dec 2003
  • Honors & Awards

    • Awarded to Marcela Solera
      NADA Highest Sales Zone Manager Survey NADA Jul 2020 9.8 Sales Zone Manager NADA Score