Deep Enrich
MAYANK KULSHRESTHA
CONSULTANT ENGINEER
476 followers
Gurugram, Haryana, India
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About me
Senior Technical Lead - Incident & Problem Management | Global Customer Assurance Transmission services | Chief Operations Office - Operations
Education
Sam Higginbottom Institute Of Agriculture Technology And Sciences (Formerly:AAI-DU))
2009 - 2013Bachelor of Technology (B.Tech.) Electronics and Communications Engineering A (9.02 percentile)Kendriya Vidyalaya no.3
2003 - 2009Senior Secondary Education PCM Ist Class.webp)
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
2018 - 2020PGDBM Bussiness ManagementPGDBM
Experience
RailTel Corporation of India Ltd
Mar 2014 - Sept 2015CONSULTANT ENGINEERConsultant Engineer at Network Operating Center.
Bharti Airtel Ltd.
Sept 2015 - Jan 2022Senior Executive EngineerSenior Executive EngineerTAC2 GB and B2B SOLITAIRENOC OPERATIONS
Colt Technology Services
Jan 2022 - nowSenior Technical Lead
May 2024 - nowTechnical Lead
Jan 2022 - Apr 2024
Licenses & Certifications
ITIL V3 FOUNDATION
Dec 2017- View certificate
Six Sigma: Project Management Basics
SkillsoftMay 2024
- View certificate
Activating Your Courage to Increase Workplace Success
LinkedInDec 2024 - View certificate
Developing a Feedback Mindset to Accelerate Your Career
LinkedInJan 2024 - View certificate
Improving Your Mental Health at Work
LinkedInDec 2023 - View certificate
Customer Experience (CX) Foundations
LinkedInJul 2023 - View certificate
Handling Workplace Change as an Employee
LinkedInMay 2024 - View certificate
The Ultimate Guide to Professional Networking
LinkedInDec 2024 - View certificate
Communicating with Diplomacy and Tact
LinkedInMar 2023 - View certificate
ITIL® Foundation 4 First Look
LinkedInFeb 2022 - View certificate
Time Management: Working from Home
LinkedInOct 2022 - View certificate
Business Etiquette: Phone, Email, and Text
LinkedInSept 2022 - View certificate
Build a Personal Learning Plan and Stick with It
LinkedInFeb 2024 - View certificate
Diversity Across Generations: Supporting Workplace Inclusion
LinkedInAug 2024 - View certificate
Design Thinking: Customer Experience
LinkedInJul 2023 - View certificate
Customer Experience Strategy: Build a Customer-Centric Culture
LinkedInAug 2023 - View certificate
Developing Your Emotional Intelligence (2017)
LinkedInJun 2023 - View certificate
Leading with Emotional Intelligence
LinkedInJun 2023 - View certificate
The 10 Pillars of Customer Experience
LinkedInOct 2022 - View certificate
How to Create Interesting and Meaningful Work
LinkedInSept 2022 - View certificate
Writing Email
LinkedInSept 2022 - View certificate
Customer Service: Serving Internal Customers
LinkedInMar 2022 - View certificate
Outlook: Efficient Email Management
LinkedInMay 2022 - View certificate
Creating Positive Conversations with Challenging Customers
LinkedInMay 2022 - View certificate
Communicating with Confidence
LinkedInMar 2022 - View certificate
Developing Self-Awareness
LinkedInAug 2024
Languages
- enEnglish
- hiHindi
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