Jessica Nowaczyk

Experience

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  1948 North

  May 2010 - Aug 2010

  Server

  • Greeted and served guests with a polite and professional attitude• Recieved food and drink orders promptly and accurately• Stayed informed on daily specials, and menu changes• Provided excellent customer service ensuring satisfaction and continued business

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  Subway

  May 2011 - Aug 2011

  Sandwich Artist

  • Prepared made-to-order sandwiches, soups, and salads• Maintained proper food handling, safety and sanitation standards• Complied with all quality standards, company policies and procedures• Hands-on experience in accepting payments, making change, and preparing charge vouchers for credit card purchases.• Thorough understanding of calculating money and charge payments in the register at the end of shifts

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  Twin Image Salon & Spa

  Jun 2013 - Jun 2014

  Receptionist

  • Greeted customers and provided information about services and products• Assisted in maintaining reception area and organizing salon environment• Answered phones, booked appointments, maintained accounts and client records• Educated on SalonPro and DemandForce• End of day reconciling receipts and cash drawers

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  Bukes Salon & Spa

  Jun 2014 - Aug 2016

  Esthetician, Makeup Artist and Front Desk Associate

  • Preformed skincare treatments; including facials, microdermabrasion, acne treatments, and waxing• Educated clients on skin care products (e.g., Pevonia) and provided product and service recommendations• Created at-home skincare regimens, customized for each client based on skin type and concerns, with visible improvements within a month• Maintained client records; including treatments received, treatment results, recommended products, and possible client allergies• Managed treatment room; including preparing room prior performing treatments, maintaining stock levels, and upholding sanitation standards• Conducted regular inventory assessments for Pevonia and Your Name Cosmetics, and submitted re-order forms to replenish low inventory • Provided customized makeup services for special occasions (e.g., dances, community events, weddings)• Performed makeup consultations and complimentary touchups to salon clientele• Followed bloggers, social media accounts, and magazines to stay current on trends and techniques Show less

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  Sean Patrick's Salon and Spa

  Aug 2016 - Oct 2018

  Esthetician, Stylist Assistant and Front Desk Associate

  Esthetician• Preformed skincare treatments; including facials, TCA chemical peels, microdermabrasion, acne treatments, and waxing• Educated clients on skin care products (e.g., PCA Skincare, iS Clinical) and provided product and service recommendations• Created at-home skincare regimens, customized for each client based on skin type and concerns, with visible improvements within a month• Maintained client records; including consents, treatments received, treatment results, recommended products, and possible client allergies• Performed follow-up calls with clients post exfoliation treatment to address questions or concerns• Managed treatment room; including preparing room prior performing treatments, maintaining stock levels, and upholding sanitation standards• Proactively communicated with co-workers to coordinate schedules for clients receiving multiple treatments / services from different departments• Attended skincare classes and met with sales representatives to continue education regarding up and coming productsGuest Coordinator • Supported salon marketing efforts, via designing marketing displays and social media content / posts• Maintained salon and spa schedule for 20+ service providers and ensured proper time allotment for provided treatments and services• Reconciled receipts and maintained the cash drawers on a daily basis • Respond in a timely manner to telephone and in-person requests for information, appointments, as well as client product order requests• Trained entry level guest coordinator on salon software and daily tasks (e.g., scheduling, checking in/out clients, and upselling) Show less

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  Vitality Family Health

  Oct 2018 - Apr 2022

  Office Manager

  • Manage three medical provider’s and contracted mobile phlebotomist’s schedules using Power2Practice EMR system• Collect and manage membership payments for ~100 families (70% monthly / 30% annual memberships), totaling ~$280K of annual Direct Primary Care Memberships, and held responsible for reconciling payments between billing and EMR records. • Manage 270-300 practice member’s appointments, medical inquiries, online supplement order requests and medication refills• Responsible for onboarding all new practice members• Developed a standardized payment schedule for all new and current practice members, shifting all payments due on the first of each month, resulting in more predictable cash flow and tracking of membership payments.• Responsible for hiring, training, and completing performance reviews of all office support staff• Manage and release past and present members’ medical records, along with insurance medical record requests• Developed a cost-friendly, effective monthly supplement ordering system, ultimately lessening the amount of unused/expired products by an estimated 30% • Plan and conduct weekly staff meetings with personal and business development activities/workshops, as well as compile the practice and marketing statistics.• Compile and distribute a monthly newsletter to current practice members with up-to-date and relevant health information as well as any practice updates• Created a public Facebook group and gained 600+ members in eight months through engagement with local Facebook Groups, email marketings, and other branding efforts; consequently driving client engagement and growing the company brand• Plan and manage online or in-person member events by engaging with local businesses to cross promote services and products• Write medical notes in EMR system following medical conversations held directly with patients over the phone, documenting the discussion and medical advice provided by the provider and relayed by myself Show less

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  HealingSpace LLC

  Jun 2022 - Apr 2024

  Practice Manager

  -Lead a diverse team of 12, including administrative staff, medical assistants, nurse practitioners, and contracted specialists, demonstrating comprehensive leadership and team management expertise.-Proficient in QuickBooks; skilled at meticulous financial reporting, payroll management, and monthly reconciliations, consistently upholding financial integrity and accuracy.-Efficiently manage facilities, optimizing space utilization and operational scheduling for seamless daily operations.-Collaborate closely with legal counsel to ensure strict adherence to healthcare regulations and effective contract management.-Consistently expand service offerings, notably introducing PRP treatments and establishing the "HealingSpa" with holistic massage and esthetics services.-Serve as the primary point of contact for patients and staff, adeptly resolving a broad range of external and internal issues, including patient care and administrative challenges.-Conduct regular staff meetings, manage employee relations, and address internal complaints, fostering a positive and collaborative work environment.-Actively participate in strategic planning, marketing initiatives, public relations, and community outreach, contributing significantly to the practice's growth and reputation in the community.-Developed and implemented an employee handbook and a comprehensive hiring/onboarding process, significantly improving team cohesion and operational efficiency.-Led the practice in a successful transfer of Electronic Health Records (EHR) systems and billing company transition, enhancing operational efficiency and patient service quality.-Revamped the supplement inventory system, significantly reducing losses and streamlining supply management.-Recognized for a collaborative and detail-oriented management approach, leveraging tools like Google Sheets for process optimization and fostering a positive, autonomous team environment. Show less

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  Burr Ridge Birth Center

  Apr 2024 - now

  Office Manager