Cheryl Troxel

Experience

• 

  Summit Realty Group

  Apr 2001 - Jan 2005

  Manager, Information Technology & Interactive Media

  Managed two marketing coordinators directly on web applications and processesSupport and managed entire office on web applications, personal devices, marketing consistency and computer softwareCreate and manage the Information Technology budget and ordered all technology software, hardware and accessoriesWork with Marketing Manager to create marketing plans and implementationDevelop new media applications, including Flash e-brochures and HTML e-mailsAdminister web site including design changes, updates, and troubleshootingManage campaign statistics from distribution e-mails and web site and used to determine future distribution dates and updates Create original marketing pieces for larger projectsAssist in management of all in-house events, open houses, symposiums and staff retreatsCreate computer training sessions for staff based on need and interestCreate, implement and maintain redundancy plan for voice, data and in-house applicationsAdminister ODBC connection between two out-sourced applications and maintained Access databases to report data Show less

• 

  Xceligent

  Jan 2005 - Jan 2006

  Director, Client Sales and Services

  Manage all client accounts, including service calls, training, support and billingHandle new client prospecting, sales and sale negotiationsDevelop and maintain budget for Indianapolis operationsResearch and analyze market commercial real estate trendsGather and research information for monthly e-newsletter including large transaction information, system edits and updates and general announcements specific to marketOrganize and execute sales and research planning for Indianapolis metro area Show less

• 

  Roger Haag Real Estate Associates

  May 2011 - Sept 2012

  Marketing Manager

  Create and maintain company web site for consistent marketing messageIntegrate company website with self-branded MIBOR search functionality Create and execute marketing plan including development of digital marking pieces, virtual tours and social media postsOrganize and delegate tasks to administrative staff

• 

  3Peas Organics, Inc.

  Feb 2012 - Oct 2014

  Owner

  Inspire members of organic food coop into consistent participation through community development and diverse, quality product offeringsFind and foster vendor relationships to provide on-time, quality products at profitable marginsConsolidate member orders, place vendor orders and coordinate pickup

• 

  Ai Squared

  Oct 2014 - Mar 2017

  Manager, Outbound Sales Team

  Manage sales team productivity through weekly sales meetings, sales project assignments and sales data reviewAdminister Salesforce CRM data and reports and train end user on product and best practicesCreate efficient outbound calling campaigns by segmenting internal sales data into targeted groupsManage corporate accounts and close sales opportunitiesComplete sales cycle through direct sales calls to schools, colleges, universities and non-profit agenciesDevelop sales pipeline through cold-calling and targeted calling campaignsLog customer and prospect interactions in Salesforce CRM Show less

• 

  Vispero™

  Mar 2017 - Aug 2019

  Account Rep, Education & Non-Profit

  Corporate customer relationship and account management for education and non-profit organizationsIdentify technology solutions to satisfy customers’ ADA requirements and specific end users’ needsPrepare corporate hardware and software licensing quotes and negotiate pricing with customersFollow up on quotes, handle client questions and requests and log interactions into SalesforceClose and process customer sales and create orders in Dynamics GPProduct sales and demonstration and industry tradeshows Show less

• 

  Salesforce

  Aug 2019 - Mar 2023

  Overall customer relationshipUnderstand and drive business objectives and provide industry POVOrchestrate investment resources, adoption and engagement coordinationProvide implementation best practices and supportDevelop Change Management plans and provide execution supportAccount team planning and strategyLead Value Reviews quarterlyAssess and mitigate shelfware and poor adoption through alignment of business goals to platform features Determining utilization and optimization gaps, driving success for Salesforce Sales Cloud and CPQ customers through strategic engagements, guidance and best practices and sharing of advanced administration knowledge.

  • Strategic Principal Success Manager, Enterprise Discrete Manufacturing

    Aug 2022 - Mar 2023

  • Strategic Sr Customer Success Manager, Discrete Manufacturing

    Aug 2021 - Aug 2022

  • Senior Success Guide

    Feb 2021 - Aug 2021

  • Territory Success Guide

    Mar 2020 - Feb 2021

  • Success Specialist

    Aug 2019 - Mar 2020
• 

  NeuraFlash

  Apr 2023 - Mar 2024

  Senior Salesforce Change Management Consultant

  Enterprise strategy and transformation through full-scale technology changeDevelop extensive change programs to minimize disruptions, maximize adoption, and achieve ROI quickerEvaluate organizational change readiness, identify risks and challenges, and execute mitigation plansEngage key stakeholders, develop personas, and create targeted change initiatives Design communications plans that ensure end-users advance through Prosci ADKAR stagesDevelop comprehensive, persona-based training assets, including training modules, tip sheets and video Host live training sessions and office hoursEvaluate change and reinforcement through curated surveys, change champions teams, focus groups, and feedback loopsConsult across entire solution including, business process gaps, UX development, cross-cloud configurations, and QA Testing Show less

• 

  Dupont Circle Solutions

  Mar 2024 - now

  Director