Paul Joseph

Experience

• 

  Adecco Staffing, USA

  Jan 2006 - Jan 2007

  Network Technician

  Field ServicesSmall – medium site low voltage design Network equipment installation

• 

  Blackbox Network Services

  Jan 2007 - Jan 2008

  Network Technician

  Field ServicesSupported Legacy LaSalle conversion to Bank of AmericaConverted acquired LOB to Bank of America. Country WideSupported Bank conversion to VoIPSupported Incident and MAC tickets

• 

  Hewlett-Packard

  Mar 2008 - Sept 2014

  Network Field Services Rep

  Provide on-call support to NOC for incidents impacting WAN/LAN, VOIP, Wireless and trading technology Accountable for moves, adds and changes (MAC) ticketsResponsible for projects and break fix incidents impacting a data center, server farm, office buildings. Provide break/fix support on all severity 1, 2 or 3 incidents to meet SLA goalsReview network change records to ensure accuracy and qualityReport monthly accomplishments to management, highlighting the number of MACS (Moves, Adds and Changes), Severity 1,2 and 3 tickets worked, ACF (Asset Change Forms) and RFCs (Request For Change)Continually communicate and collaborate with Project Managers, engineers, clients, support teams, third party vendors throughout project life cyclePerform site surveys to document foot print of hardware installation, rack space, power requirementsConfigure and install switches, CER and Call Manager in support of VoIP Transformation. Deployed Cisco phones and tested with involved teams Supported local Cisco equipment refresh activities Participated in multiple Avaya VoIP call center deploymentsInstalled wireless access points; tested coverage to ensure appropriate signal levels Show less

• 

  Black Box Network Services

  Sept 2014 - Nov 2023

  Smart Hands

  Team LeadField ServicesOn site Network support.

• 

  Bank of America

  Nov 2023 - now

  Vice President Technology Operations Specialist II