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Kunal Verma

Kunal Verma

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location of Kunal VermaGurugram, Haryana, India

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  • Timeline

  • About me

    Technical Support Engineer at iEnergizer

  • Education

    • St. Xavier's Public School

      2013 - 2014
      Intermediate Mathematics and Computer Science 64.9 %

    • St. Xavier's Public School

      2011 - 2012
      High School Mathematics and Computer Science 8.59 CGPA

    • Rameshwaram Institute of Technology & Management (RITM)

      2015 - 2019
      Bachelor of Technology - BTech Information Technology 82.3%

  • Experience

    • Samsung India

      Aug 2019 - Oct 2022

      Experience in handling inbound calls related to Software and hardware issues raised by customers and assist fixing them.• Manage, resolve and support technical problems (Apps, Websites, Android OS, Ext. hardware) raised by customers using the Remote Access of Customers’ smartphone• Helping customers and assisting in resolving queries related to usage, understanding design and following up on any queries.• Experience in handling and resolving issues w.r.t. multiple products including Smartphones, Accessories, Laptops, Tablets etc.• Meet KPIs and SLAs related to customers service requests for issues highlighted Show less

      • Associate Software Test Engineer

        Dec 2021 - Oct 2022

      • Samsung Technical Support Engineer

        Aug 2019 - Dec 2021

  • Licenses & Certifications