Justin Gerbasi

Experience

• 

  Berkeley College

  Jul 2008 - Oct 2011

  Support users in environment running Windows Xp, Vista, and 7Troubleshoot Windows OS issues such as connectivity, drivers, software interaction, system crashes, virus removal, etc…Provide 3rd level support to the entire companyProvide support to Executive Level usersDesign and create all desktop images used systemwideRespond to Client Trouble tickets and prioritize effectivelyExpertise in Microsoft Office Suite versions 2003-2010Excellent Hardware and Software repairsSupport and configure Blackberries, smartphones and mobile devices.Install and support VPN clientsActive Directory and Group Policy ManagementMaintaing accurate record of InventoryResponsible for all major implementation projectsExpertise in creating sysprepped imagesSupport Apps-v ClientsAdminister McAfee Endpoint Encyrtion SystemAdminster Pharos Printing systemLead Technician on Windows 7 Upgrade project Show less

  • Lead Support Technician of New Jersey

    Jun 2011 - Oct 2011

  • Support Technician

    Oct 2008 - Jun 2011

  • Help Desk Associate

    Jul 2008 - Oct 2008
• 

  Untracht Early

  Oct 2011 - now

  Manage day to day multi-site operations of desktop and server environmentConverted entire firm to Windows 7 within first 6 monthsManage Symantec Endpoint Protection ManagerBuilt out NYC expansion office via Site to Site VPNSupport various Accounting industry software including: Various versions of Quickbooks, Quicken, Prosystem Fx Tax, Prosystem Engagement, GoFileRoom etc…Support Microsoft Office suite version 2010Build out servers to specification for useTrain all new users on policies and proceduresWrite documentation for end users on new procedures and programsMaintain technical knowledge base for IT dept.Provide extended on call support, mostly during tax seasonsBuild, deploy and maintain all images used in the firmSupport mobile devices including Blackberry, iPhone, Android through MDM platform Show less

  • Information Technology Administrator

    Jul 2019 - now

  • Senior Desktop Engineer

    Oct 2011 - now