Kevin Moss, CSPO

Experience

• 

  Galileo Processing

  Jun 2010 - Feb 2012

  Quality Assurance Specialist
• 

  Discover Financial Services

  Feb 2012 - now

  Leading a team of internal consultants to design and optimize Discovers CRM, focused on UX/UI in all that we do. Guiding business development opportunities, conducts detailed analysis to identify and evaluate performance improvement opportunities, and actively manage risk and customer-impacting issues.• Revolutionizing Discovers CRM architecture for over 10,000 users.• Define and drive product requirements for product roadmap and future releases to address customer needs related to the business model strategy.• Strong analytical mindset and collaborative leadership.• Cross functional work with Project Managers and stakeholders as well as technical & business consultants, to provide systemic enhancements and solutions. Show less

  • Manager, Business Strategy

    Sept 2023 - now

  • Department Manager, Customer Assistance & Recovery

    Dec 2020 - Sept 2023

  • Area Manager, Process

    Jun 2018 - Dec 2020

  • Area Manager, Credit Operations

    Nov 2016 - Jun 2018

  • Team Lead, New Accounts

    Aug 2014 - Nov 2016

  • Coach

    Feb 2012 - Aug 2014