Syed Farhaan

Experience

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  Al-sheikh Trading Corporation Pvt Ltd

  Jan 2022 - Feb 2023

  Customer Support Representative

  Worked together with the marketing team to create 10 advertisement projects for local and global clientsEstablished healthy business relations and developed excellent rapport to retain customers andprovide technical guidance to Colleagues & customers. Provided assistance and overall man management while working with Research and Developmentteam. Accountable for direct customer interactions in order to analyze the gaps in services offered to the customer and analyze Qualitative developmental aspects of the process.Involved in compiling reports & reviewing project performance with Team Manage on a weekly. and monthly basis. Show less

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  Techboxx

  Aug 2022 - Feb 2023

  Internship Trainee

  Skills: Subnetting VLAN Network Security Switching Transmission Control Protocol (TCP) LAN-WAN OSI Model IPv4 SSL VPN IPSec Dynamic Multipoint Virtual Private Network (DMVPN) Cisco VPN. Local Area Network (LAN) ARP Ccna. Cisco Security Ccnp Cisco PIX. Multiprotocol Label Switching (MPLS). Border Gateway Protocol (BGP). Domain Name System (DNS) Internet Protocol Suite (TCP/IP) Dynamic Host Configuration Protocol (DHCP) Cisco Firewall Security Cisco ASA Network Address Translation (NAT) Access Lists. Open Shortest Path First (OSPF). EIGRP. RIP Routing and switching Show less

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  DXC Technology

  Mar 2023 - Jan 2024

  Technical Support Engineer

  • Diagnosing and troubleshooting technical issues reported by Users or internal staff.• Collaborating with other support analysts, engineers, and developers to find solutions to complex issues.•Providing remote assistance to users to resolve technical issues.•Following up with users to ensure that their technical issues have been resolved to their satisfaction.•Using ticketing systems to log, track, and manage reported issues