Ravi Teja

Experience

• 

  Rakya

  Dec 2014 - Nov 2019

  - Design and Development of Test Cases for Products of Rakya- Developing Quality Standards and driving Rakya towards "6 Sigma" Executing Manual, Black Box and White box testing.- Setting up automated testing environment using tools such QTP- Monitoring documentation standards for ishare- Setting Quality Standards and Measurement for Delivery, Support, Product Releases, Customer Interactions, Training and any other official communication- Quality standard for customer feedback, customer interaction, customer case activites etc. and to measure theirprogress- Quality Standars for marketing branding activities Show less - Getting requirements from Customers, Planning and executing those requirements- Based on requirements, preparing documentation, discussing with team members and executing at customer sites- Take care of all customers present in Karnataka state- Customizing product as per customer's requirement- Conveying requirements to Product team to add new features based on the demand in market- Building IT- infrastructure on customer sites for ease of product deployment and to improve customer satisfaction - Making sure to comply deployment according to organisation standards- Educating and training to customers on products and services- Deploying product on given specified time- Onspot solutions in case of emergency at customer sites Show less Customer Support• Resolving support cases that are registered in Sugar CRM tool to track queries.• To go beyond Customer Satisfaction by taking proactive actions and delivering more than what is expected by customers• Building extensive rapport with customers and maintaining high Customer Satisfaction by providing quality, timely onsite and offsite/remote access support with a high degree of service & technical expertise.• Interacting with Doctors in-person to get product feedback and translating them into business opportunity• Pass on knowledge about customer, their needs and present status to Sales team to improve services and offerings.• Generating cross-sell and up-sell leads to sales team from extreme satisfied customers which increases top line of the businessProduct Delivery• Planning, Executing and managing new customer deployment for Hospital Management Software• Point of contact for installations, configuration, testing, and on-site deployment• Maintaining high degree of customer delight through delivering highly configured and tested products• Frequent onsite travel to understand the pulse of customer and providing innovative solutions Show less

  • Quality Analyst

    Nov 2017 - Nov 2019

  • Head of Product Deployment

    Mar 2016 - Oct 2017

  • Customer Support Engineer

    Dec 2014 - Feb 2016
• 

  Jyotsna Hospital

  Nov 2019 - Aug 2021

  IT Manager

  ▪ Complete networking solutions from end to end ( from cabling to installation of respective software’s) which includes• LAN• Telephone• CCTV• PA system▪ Maintained Hospital MIS software completely in all modules, raising tickets for any bugs in the software and troubleshooting the issues , coordinating with coding people for development of MIS software as per requirement. Uploading the tariff master into the MIS software and changing periodically as per the management needs.▪ Configured and Maintained the operating system of all computers in hospital along with the License key or numbers▪ Installation and maintain of printers, laser scanners , biometric access devices , digital LED TVs , Bar code printers and other computer accessories .▪ Manage information technology and computer systems.▪ Plan, organize, control and evaluate IT and electronic data operations▪ Ensure security of data, network access and backup systems.▪ Act in alignment with user needs and system functionality to contribute to organizational policy▪ Identify problematic areas and implement strategic solutions in time.▪ Design, configure and implement the network and firewall infrastructure for new projects.▪ Trace, Troubleshoot, and Respond to incidents. Show less

• 

  Infinitro Technologies Pvt Ltd

  Sept 2021 - Dec 2022

  Implementation Manager

  • Getting requirements from Customers, Planning and executing those requirements.• Based on requirements, preparing documentation, discussing with team members and executing at customer sites.• Take care of all customers present in Karnataka state.• Customizing product as per customer's requirement.• Conveying requirements to Product team to add new features based on the demand in market.• Building IT- infrastructure on customer sites for ease of product deployment and to improve customer satisfaction.• Making sure to comply deployment according to organization standards.• Educating and training to customers on products and services• Deploying product on given specified time.• Black Box and White box testing.• Monitoring documentation standards for ishare• Customer Interactions, Training and any other official communication.• Web-Hosting.• Identify problematic areas and implement strategic solutions in time.• Plan, organize, control and evaluate IT and electronic data operations Show less

• 

  JUNE

  Mar 2022 - May 2023

  Senior Software Engineer
• 

  INFINITRO TECHNOLOGIES PVT LTD

  Jun 2023 - Oct 2024

  Project Manager
• 

  RR.T

  Oct 2024 - now

  Project Manager Scrum Master