Shun Kin Ho

Experience

• 

  Toppan Forms (Hong Kong) Limited

  Jul 2021 - Aug 2021

  Hourly salary data importer
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  Evangel Seminary

  Sept 2021 - Jan 2022

  Website Editor

  • Web Editing and Design: Proficiently edited and designed the seminary's website using HTML,JavaScript, and CSS, ensuring a modern and user-friendly online presence.• Multimedia Expertise: Utilized a range of multimedia tools, including Photoshop, Illustrator, PremierePro, and OBS, to create visually engaging and interactive web content.• Content Creation and Management: Managed and updated website content, ensuring it remainedaccurate and relevant to the seminary's mission and values.• Audio-Visual Proficiency: Demonstrated audio mixing and streaming control skills, contributing to theseamless delivery of online lectures and events.• Video Production and Editing: Designed YouTube thumbnails and edited videos for the seminary'sYouTube channel, maintaining a consistent and professional visual identity. Show less

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  HP Solutions

  Jun 2022 - Sept 2022

  Desk Side Support Engineer

  • Proficient IT Infrastructure Management: Expertly installed and configured computer software, systems,networks, printers, and scanners to maintain seamless operations within the organization.• Prompt Service Management: Ensured the timely resolution of service issues and requests, prioritizingefficiency and minimal downtime for end-users.• Comprehensive Technical Support: Provided end-to-end technical support, addressing issues andtroubleshooting technical problems across the company, aiding employees from various departments.• Advanced IT Skills: Demonstrated proficiency in utilizing advanced technologies, including Azure,Bitlocker, Windows Server, Remote Control, and SCCM (System Center Configuration Manager).• Automation and Efficiency: Enhanced operational efficiency by creating batch scripts, streamliningdaily routines for employees, thereby reducing manual workload and increasing productivity. Show less

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  Speedy Group Corp. Limited

  Sept 2022 - Jul 2023

  Technical Support Assistant

  • Installed and Configured IT Infrastructure: Installed, configured, and maintained computer software,systems, networks, printers, and scanners, ensuring optimal performance and security.• Responsive Service Management: Demonstrated a commitment to customer service by promptlyresponding to service issues and requests from students, teachers, and staff.• Comprehensive Technical Support: Provided end-to-end technical support, troubleshooting, andproblem resolution across the school, helping users with various IT-related issues.• Network and Security Expertise: Configured and managed network infrastructure, including firewalls(Sophos, Fortigate), switches (H3C), routers, and access points, ensuring data security and efficientnetwork operation.• Web Development Skills: Enhanced the school's online presence by modifying webpages usingJavaScript, HTML, and CSS. Ensured the website was up-to-date and user-friendly.• Cloud and Server Management: Administered Microsoft Azure, Windows Server, and Domain Controllerto maintain school computers and user accounts. Managed Google Admin for G Suite services.• Wireless Network Management: Configured and maintained wireless networks, including Wi-Fi, routers,and access points through Zonedirector, ensuring reliable internet access for students and staff.• Server Administration: Managed DNS and DHCP configuration on Windows Server, ensuring networkstability and IP address assignment.• Mobile Device Management: Effectively controlled devices (iPads, Macbooks, notebook computers,Android phones) using Intune Mobile Device Management, guaranteeing data security and devicefunctionality.• Website Management: Maintained the school's website using Cloudflare, Windows server, and awebsite content management system (CMS). Ensured content was updated and accessible.• Audio-Visual: Demonstrated proficiency in live performance control using tools such asZoom.us and OBS. Managed audio mixing for events and online classes. Show less

• 

  Golden Home Caregivers Corp.

  Dec 2023 - now

  Client Care Specialist
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  BRAERIACH

  Mar 2024 - now

  Information Technology Engineer
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  Wing Kei Care Centre

  May 2024 - Nov 2024

  Unit Support Aide
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  Tech Domain

  Oct 2024 - now

  Network Support Technician
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  Nixzoe

  Nov 2024 - now

  Software Developer