Czernee Pearl Serna

Experience

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  Simulation Laboratory- Mindanao University Of Science and Technology

  Jun 2007 - May 2008

  Student Assistant

  Responsible for laboratory equipment maintenance.Duties:Laboratory Computer MaintenanceNetwork Monitoring

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  SKY ELECTRONICS

  May 2008 - Oct 2009

  Responsible for web development and maintenance including IT day to day requirement in the company.Duties:• Systems Analyst• Web structure & Template Development• Graphic designing• Php development Responsible for administrative and secretarial activities.Duties:Document ControlPrepare and manage correspondence, reports and documentsImplement and maintain office systemsHandle incoming mail and other materialCommunicate verbally and in writing to provide information and answer inquiriesOrganize internal and external events (trainings and seminars)Organize and coordinate meetings, conferences, travelDocument and distribute minutes of meeting

  • Web Developer

    Mar 2009 - Oct 2009

  • Secretary (Working student)

    May 2008 - Feb 2009
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  Asia Brewery Incorporated

  Nov 2009 - Feb 2012

  MIS - Section Head

  Responsible for managing the IT services and project related activities. Plans and sets out work goals and priorities, providing technical overviews and guidance to team members, as well as monitoring and reporting on the Section's work.Duties:• Project coordinator on the planning and implementation ERP system 21 across 3 remote sites• Plan and set work goals and priorities, providing technical overviews and guidance to team members, as well as monitoring and reporting on the Section's work. • Ensuring efficient and effective support to the Department of Safeguards for analytical services coordination and from the technical support workshop• Manage and coordinate the implementation of Network structured Cabling Setup• Managed the Fiber optic Installation Project• Prepare Documentation and Reports for the projects related to the MIS section.• Maintain section’s key performance indicators Show less

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  Metromedia Company LLC

  Mar 2012 - Mar 2013

  Senior IT Programmer

  Contributing to both the project management and IT related technical aspects of the company.Duties:• Successfully implement two company websites.• Managed the implementation of Models data management system.• Coordinate with vendors for the technical and network related activities of the new company branch.• Managed the installation and setup of Windows Server 2012

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  Oman Insurance Company PSC

  Mar 2013 - Dec 2018

  Techno Functional Project Manager

  Improved business processes to support strategic business objective. Enhance processes for customer centricity and experience.Duties:• Ensure project charter, business case, and CBA is prepared and signed• Proactively plan, monitor and manage project status, schedule, budget, scope, quality, issues, risks and dependencies• Managing timelines, assets, and overall project organization to ensure requirements and project delivery dates are clearly communicated, understood and executed• Act as the customer’s first point of contact for implementation related aspects and work with stakeholders, internal and external, to drive customer success and achievement of client business objectives• Ensure best value is obtained by working with procurement in documenting the RFP and managing vendor selection and project technical delivery• Maintain Project KPI and ensure that the Project is on time, budget and on scope and to a high standard of quality• Manage change requests, prioritization and update project plans to include agreed changes• Effectively Organizing and facilitating Project Steering / Operating Committee meetings• Coordinating internal resources and vendors for the flawless execution of projects. Ensuring that all parties involved on the project and their deliverables are aligned • Implement Dynamics CRM Program across the organization. Initiated projects for Sales Automation and Customer Experience thereby improving the customer response time and improved process for getting new business.• IT budget vs. actual spent tracking and accruals management• Design and implement ITIL service delivery in IT service desk• Contributes to continuous improvement of the organization by owning components of the technology portfolio, services roadmap, and methodology with lean management standards• Establish and apply standards for defining measurable business benefits for all projects Show less

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  PMI NYC Chapter

  Jan 2019 - Nov 2024

  Agile Team Volunteer
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  ABM Systems, Inc.

  Nov 2019 - now

  PMO/Business Process Architect

  *Lead Agile transformation initiatives for key business units. Responsible for facilitating Scrum Ceremonies, including sprint planning, daily scrum, retrospectives, backlog refinement etc.*Establish the project scope and timeline, ensuring consistent and timely delivery of value; organize, lead, and facilitate Agile ceremonies and framework (Scrum frameworks, Kanban, Waterfall, Hybrid project implementation); prepare and share communications with stakeholders; manage risks and resolve issues; and plan the delivery for assigned projects*Worked closely with stakeholders to map out existing processes, design optimized workflows, and develop process documentation. Led process redesign efforts for key departments, ensuring alignment with corporate strategy and operational goals. Regular communication with project stakeholders, providing transparent updates, soliciting feedback, and adeptly managing expectations*Support team development by holding members accountable for their commitments, removing obstacles to their work, and utilizing organizational resources to enhance project capacity.*Provide mentorship and guidance to team members, while promoting a sustainable work pace that maintains high standards of quality.*Managed end-to-end project lifecycles for company infrastructure projects, including software implementations, and business integration projects*Led the planning and execution of cross-functional/departmental projects, coordinating with Engineering, HR, and Operations teams to ensure timely and successful delivery*Support team development by ensuring accountability for commitments, addressing obstacles and dependencies that hinder progress, and utilizing organizational resources to enhance project capacity. Show less