Deep Enrich
Jalen J
Customer Support Associate
171 followers
Carlton, Victoria, Australia
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About me
Software Engineer
Education
Tagore Engineering College
2016 - 2020Bachelor's degree Computer Science First Class
Federation University Australia
2022 - 2023Master of Technology - MTech Software Engineering
Experience
Sutherland
Jul 2020 - Sept 2021Customer Support Associate
Nesh Technologies, Inc
Sept 2021 - Feb 2022Associate Software Engineer
Nexa AI
Dec 2023 - Jan 2024Software Engineer
Illume Foundation
Dec 2023 - Jan 2024Fellowship
University of Melbourne
Oct 2024 - nowAssociate Consultant• Provided account support to university staff via phone and email. • Resolved technical issues on staff devices through remote troubleshooting. • Addressed technical issues in Teaching and Learning spaces across the university. • Ensured all devices functioned optimally and assisted staff with AV systems. • Re-imaged devices for deployment to new users. • Managed loan devices for staff and ensured availability. • Organized and maintained stockroom inventory.
Licenses & Certifications
- View certificate
Video Editing Fundamentals
LinkedInJul 2022
Create Your First Website with HTML, CSS & JavaScript
UdemySept 2021- View certificate
How to Speak So People Want to Listen
LinkedInJul 2022 
Java
SololearnSept 2021
Project Management Professional (PMP)
Shiash Info Solutions Private LimitedJul 2019- View certificate
Learn to Control Your Attention
LinkedInApr 2022 - View certificate
Global Victoria Intellect Program Completer
PracteraMay 2022 SQL
SololearnSept 2021
Introduction to Video Games Creation
Xamk - South-Eastern Finland University of Applied SciencesAug 2020- View certificate
Sheryl Sandberg and Adam Grant on Option B: Building Resilience
LinkedInApr 2022
Volunteer Experience
Project Coordinator
Issued by VicWISE on Apr 2024
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