Anna Handford

Experience

• 

  City of Fircrest

  May 2015 - Jun 2019

  Head Lifeguard/Swim Instructor

  Worked at the front desk greeting and educating patrons of event dates, prices, and other logisticsLed monthly training for lifeguardsMain source of communication between Parks and Recreation department and pool staffCompiled staff's availability to create weekly schedulesTaught daily swim lessons to children ages 2-14 at all different skill levels

• 

  Delta Gamma

  Jan 2019 - Nov 2020

  Created and led a week-long recruitment preparation schedule for 90 womenWorked with a strict budget and advocated for funds for necessary materialsManaged and led 90 women through a week-long recruitment process as well as three months of informal recruitmentWorked with Zoom in a fast pace setting, created a system to manage up to 120 women in 40 breakout rooms Planned informal recruitment events for up to 80 womenMain source of communication for up to 80 women going through informal recruitment

  • Vice President Of Membership

    Dec 2019 - Nov 2020

  • Director of Recruitment and Continuous Open Bidding

    Jan 2019 - Dec 2019
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  Swedish

  Mar 2019 - May 2020

  Health Scholar

  UCLA Certificate: Certificate in Patient Experience and Pre-Licensed Clinical CareCompleted intensive training on the U.S. healthcare system, clinical best practices, and practical hands-on patient careGreeted visitors of patientsAssisted with patient care tasks such as bathing, feeding, changing, ambulating, and monitoring vitalsRotations through Neurological Epilepsy, Gynecological/Surgical, Emergency, Intensive Care, and Surgical Patient Admissions departments

• 

  Glassybaby

  Sept 2019 - Oct 2021

  Sales Associate

  Greet and educate 75-80 customers per day about store policy, pricing, and company historyResolve customer complaints and negotiate solutionsCreate visually appealing displays to increase salesAssist customers by recommending product suitable to meet the needs of their occasion

• 

  Swedish

  Sept 2021 - Aug 2023

  Senior Patient Services Specialist

  Responsible for all non-clinical daily operations such as scheduling, patient communication, internal communication, and third-party communication in a fast-paced oncology clinic (average 20 patients per day)Professional liaison for patients, their families, other departments, third-party payers, and outside biotech companiesImprove and create more efficient workflows to solve problems created by nursing/staffing shortagesSchedule and facilitate the coordination of patients' blood work, follow-up appointments, chemotherapy regimens, diagnostic testing, and appointments with breast surgery and radiation oncologyManage providers' schedules to coordinate all patient appointments, meetings, and PTO to avoid overbookingProvide excellent customer service and be an emotional rock for patients to optimize patient experience during a difficult time in their livesResponsible for insurance verifications and ensuring insurance authorization of chemotherapy, diagnostic testing, and all referralsAnswer multiple phone lines and triage phone callsPrecept new hires and train them to use EPIC systems and be the patient services specialist in a clinic on their own Show less

• 

  Pfizer

  Sept 2023 - now

  MRO Coordinator

  Used BMRAM CMMS daily to support GxP and non-GxP operations. Performed data management tasks, including asset enrollment and retirement, naming convention standardization and data integrity verification. Supported large scale data verification tasks within the scope of a System Administrator.Collaborated with cross-functional teams to establish maintenance schedules for lab equipment and utility systems to ensure equipment reliability, preventing failures and decreasing equipment downtime.Supported the planning and scheduling of all facilities maintenance, ensuring data is tracked accurately and traceability exists between operating systems. Facilitated work order processing as initial triage team member by creating work order, assigning priority level, and directing work order to next downstream team member. Obtained quotes from vendors, supported purchasing of all goods and services for Hard Services, and tracked all purchases via internal finance ledger. Collaborated closely with Purchasing and Accounts Payable teams to support financial integration into Pfizer systems. Monitored, assessed, and renewed vendor service contracts at regular intervals to ensure equipment remained under service agreements.Collaborated with key stakeholders to create and publish building specific and site-wide utility disruption communications. Assisted in Asset Lifecycle Management, encompassing asset enrollment, preventative maintenance schedule assignments, relocations, and retirements.Operated within the framework of GxP regulations, ensuring strict adherence to operational guidelines through collaborative efforts with Quality Assurance, Compliance, and Environmental Health & Safety teams. Show less